Facebook can't connect?Support

  1. besiderself

    besiderself Member

    I can't find this as a known problem. The Verizon people said it was a Facebook problem...which is fine--if Facebook doesn't like the Ultra, I'll take it back and get a phone FB DOES like.

    All I get is "can't connect, tap to retry". No matter if I'm on wifi or data. It was working fine out of the box, then the next morning I started getting this message, and haven't been able to connect again. My PC connects to FB fine, and my facebook works normally there.

    Any help?


  2. doogald

    doogald Guides Guide

    I have a Droid Maxx, which is the same phone (just with a bigger battery), and I use the Facebook app daily. It works fine on our phones. No need to return the phone for that reason. ;)

    You can try one of two things:

    - from home, settings / apps. Find the Facebook app in the Downloaded list. Tap it and tap "clear data". Go into Facebook - it should ask you to log in again - and see if it's now working.

    - maybe easier - uninstall and reinstall the Facebook app from the Play Store. Again, it should ask you to log in again. See if that helps.

    Let us know if one of those ideas worked for you.

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