Factory data resetSupport


  1. Lizriley

    Lizriley New Member

    I need to do a factory data reset but I am afraid that I will delete my contacts. Can anyone please walk me through it?

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

    Welcome to Android Forums, Liz.

    I'd first make sure all of the contacts that I want to keep intact are labeled "Google" rather than "phone" contacts in their settings. Once a factory reset is done, or even if you get a new Android phone or tab, those Google contacts will appear in your Contacts app/Phone app/Dialer, etc as soon as you sync.

    Factory Data Reset is in the menu > privacy sub-menu. Just click that. ;)
    staustelladam likes this.
  3. Scur

    Scur Well-Known Member

    Go into you Google account and make sure 'sync contacts' is checked. You'll have them no matter what.
  4. arparaspolo

    arparaspolo Well-Known Member

    I don't like the Google sync and or Backup Assistant. Here is a better way. In my opinion.
    Go into your main contacts page.
    Hit the menu button.
    Click Import/Export
    Click Export Contacts to SD Card
    Click Yes, you are sure(note the .vcf # it'll prolly be 01.vcf)
    Factory reset your phone.
    Once back up and running do the same thing only this time Import from SD. Choose to store new contacts in either Google or Backup Assistant. It will then search for the vCard file.
    Select Import one vCard file
    Then select the number you just saved.
    All your contacts should now be back.
  5. Scur

    Scur Well-Known Member

    Why don't you like Google Sync? Why do you feel dealing with files is better? As soon as you log into your account, you have your contacts on any phone, device or computer you use. When I flash a phone, I add my account, check sync, and I'm done. (Not being a smartass, just wondering what points I'm missing.)
  6. BabyDoc

    BabyDoc Well-Known Member

    The point of backing up your phone numbers onto your SD card makes sense only if you are SURE you will never lose your phone (and your SD card).

    I agree that backing up your contacts on line make more sense than just backing them up onto your SD card.
    Frisco likes this.
  7. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

    Indeed. ^
  8. arparaspolo

    arparaspolo Well-Known Member

    It has never worked the way you are describing. I don't understand why. When I change phones I do the whole Google sync thing and I never get my contact or my apps onto my phone. But then sometimes I will get my contacts but there will be three of each. I am sure it is something I am or am not doing.

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