Factory "Hard" Reset Without Touch Screen


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  1. carhauler1969

    carhauler1969 Well-Known Member This Topic's Starter

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    Anyone know if I can do a hard reset w/o the touchscreen?
    I drowned my Sprint Hero in Diesel fuel last week, & before I return it to Asurion / Sprint I'd like to erase all of my personal data from the phone. The trackball & keys work most of the time, but I can't seem to click or highlight the "erase everything" button. Touchscreen is totally non functional. :eek:
     

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  2. jwpilly

    jwpilly Well-Known Member

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    Power down your phone. Hold the home and back keys at the same time, and press the power button. You have to keep holding the home and back keys. Then follow the on-screen instructions using your trackball, and you should be good to go.
     
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  3. dominicanyor

    dominicanyor Well-Known Member

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    wow that sucks, But tried taking the back off and look for a small little hole. I know when i had the touch diamond it had one and thats how i reset my phone.
     
  4. jwpilly

    jwpilly Well-Known Member

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    I've been able to do this with my previous windows-based devices, but I have never found anything like it on the Hero.
     
  5. carhauler1969

    carhauler1969 Well-Known Member This Topic's Starter

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    You ROCK dude!!! Worked like a charm!!! :D
     

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