So my phone (Droid Pro) was rooted with Z4root. Verizon issued an update over the weekend and i installed it, and did not unroot my phone, and I guess you're supposed to do that first. So the "SU" icon is still on my phone but i dont have root access anymore. Tried reinstalling Z4root and nada. So I said screw it ill just do a factory reset. Backed up all my contacts with Verizon Backup Assistant and pulled my SD card out. The first time I did it, this is how I did it: -Powered phone off -Held down M and R keys and turned the phone on -Then pressed the @ key once the screen came up -I selected 'wipe data/factory reset' and off it went. Phone rebooted and i redid all my gmail account and all that good stuff. BUT the contacts that ive manually entered into the phone since i got it, were still there. I still had the same browser history AND about 7 apps were still installed, including the "SU"! Second time i tried a factory reset I did it thru the phones options. -Privacy - Factory Data Reset ect ect. This time it went thru a different screen or two and on boot up, i had to reactivate my phone (press 1 blah blah blah) and then redo my gmail stuff again. AGAIN the manually entered contacts, apps and "SU" are still there! Any ideas on what to do?