Factory Reset on an Unlocked HTC Hero. Would the reset cancel the unlock and revert t


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  1. gerryish

    gerryish New Member This Topic's Starter

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    Hi,
    I had a HTC Hero which I sold to a friend.
    Before sending him the phone I Goolged how to log my Google account out of the Hero so that my friend could log in under his account.
    The answer I found on a multitude of website was to perform a hard reset of the phone, back to factory setting.
    As such, I performed the Factory Reset but the phone was originally Unlocked.
    Now my friend is saying he cannot make calls with ihs Tesco mobile sim.
    Would the reset cancel the unlocking and revert the phone back to locked to a network?
    Please confirm this and let me know asap!
    Thanks in advance!
     

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  2. Xyro

    Xyro 4 8 15 16 23 42 Moderator

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    Unlocking a phone is a permanent thing, you can't accidentally relock it.
     
  3. gerryish

    gerryish New Member This Topic's Starter

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    I know that not to be true with normal mobiles like Sony and Nokia, as I have had to unlock a few in the past after reset.

    Are you certain it is the case with android?
     
  4. nomnompie

    nomnompie Well-Known Member

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    Xyro is right.

    I have personally run a factory reset on my unlocked HTC hero and it has not, and will not lock. You are perfectly safe to do so.

    Must be some other reason he is having trouble with his SIM.
     
  5. Jaffa

    Jaffa Well-Known Member

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    Get him to try some friends sims in it, see if they work
     
  6. rebeccamercede

    rebeccamercede New Member

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    did you get this sorted in the end? thnks
     
  7. allambition

    allambition Well-Known Member

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    You can't relock a phone after it has been SIM unlocked. Another guy had a similar problem with his Hero and it showed a message saying - "This could be a temporary problem or your SIM card may not be provisioned for data services...." - does your friend get this message or anything similar? In that case he would need to contact Tesco, but I think its not the problem, it must be something else.
     
  8. rockito912

    rockito912 Member

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    i had an answer from htc that the phone will lock back if a hard reset or a software update is performed.
     
  9. Slug

    Slug Check six! Moderator

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    In this case HTC are wrong. :)
     

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