Alright so as technology becomes better and better there are always the little things that can completely mess up your devices. Today, that happened to me. I was playing My Country on my phone when it froze. I removed the battery and restarted the phone. I then attempted to uninstall my Launcher 7 and went back to TWLauncher. Well as it so happens something got messed up and my phone was self-crashing the TWLauncher every time it tried to load the UI. I read online that in order to do a factory reset without going through the Settings menu you have to hold a specific set of buttons to get in to the OS settings. Everyone told me it was hold the volume down button and turn on the phone. Wrong. I called USCC today and the woman I spoke to informed me that in order to do this hard restore was to hold BOTH volume UP and DOWN. Then, while still holding down the volume buttons, press and hold the POWER button until you see the SAMSUNG logo. Release the POWER button ONLY! You should be almost instantly directed to the operating system backup menu. Using the volume UP and DOWN buttons, select the option that has "Factory Reset" in the name or something of the similar. Press the HOME key on your phone to select. Then you will be given a prompt to ensure your selection is the correct one. Press volume UP for YES and volume DOWN for NO. After hitting volume UP for YES, your phone will delete all data and reset it to factory specifications. *RECOMMENDED: Remove your SD card to ensure that you do not delete any sensitive data that you would like to keep. i.e. contacts, music, pictures, etc.* Hope this helps everyone out that needs it!