Just did the X10 software update and was hoping for a few improvements... Firstly, it tells you to back-up the phones content before updating or you will lose them. Well, when you go to the Sony website and search for "backup user data", it helpfully returns a statement that "The X10 does no thave this feature"!!!! Well thanks a bunch! Anyway, I did the update in the hope that they'd resolved the very lo volume during phone calls and notifications. Nope. Truly think this phone is a crock of crap. I've always loved Sony products, but I'm sorry; this phone is too poor in too many key areas. Anyway, any help in soothing my nerves appreciated!