I have the HTC Hero on Orange, got the new version of Sync a few weeks back and I just can't get it working, now, when I want it to. The previous version was just as bad, really... It seems to be a running issue with a lot of users, though. Is there an alternative? Is there a way of converting my Outlook contacts that are on the phone into Google contacts so I don't have to deal with Sync at all? What with this, plus the new Sync not working with my Outlook 2003 when I DID have it working plus the phone recently not notifying me of new voicemail over a 2 week period (which cost me a job interview), I'm seriously considering ditching the phone. Too many things keep going wrong!