few issues with my new phoneSupport


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  1. spawninc

    spawninc New Member This Topic's Starter

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    hi all, i am a new android phone user and recently just bought a htc desire z 3 weeks ago. i love the phone so far, however there are some issues with the phone that really puzzling me, and hope to get some advices from u guys:

    1. News app - the app that comes with the phone, it does work on the first 2 weeks, but it has stopped to update the feeds even that i try to update manually. all the read and unread news are forever remained in the app and is there a way that i can remove it?

    Besides, i have also encountered a prob to unsubcribe the feeds, it always prompted a msg "unable to unsubscribe" when i used the Unsubscribe function.

    2. Auto-shutdown - encountered 3 times since i got the phone. after the phone shut down, even if i press on the Power button, it doesnt work. i need to remove the battery, put it back and power on, then the system starts. and based on battery indicator, it has more than 50% power in the battery...

    3. Battery life - the battery flatted after 2 hours usage of calling and sms, is this normal? even for surfing net (no streaming), it did not last more than 2 hrs.

    i did not install and run many apps during work, and i used Advanced Task Killer to stop the unwanted apps to run in the backend, honestly i dont see a significant change.

    HTC customer care advised me to do the master reset (for the first 2 issues), it may solve the probs for the time being but i do not think this is a long-term solution.

    pls advise.
     

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  2. Stuntman

    Stuntman Well-Known Member

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    I had this same issue. I believe the feeds stopped updated after November 20. I also posted this here in these forums and one other person also reports the same thing. So far, there does not appear to be any solution. It seems that the source of the feeds is down.

    This happened to me too. The first two weeks, it auto restarted 5 times. Then what I did was remove the battery, cleaned the contacts and then put the battery back in. After that, I had no problems for almost 2 weeks. I did get one auto restart yesterday. Once in almost 2 weeks is a lot better than 5 in 2 weeks. It could be dirty battery contacts.

    According to the manual that came with the phone, the battery will not last that long brand new. After using the phone for some time and recharging the battery a bunch of times, the battery should last longer. I noticed that after the first two weeks, the battery seems to last longer than brand new. I noticed the same thing with my previous phone.

    I don't think that killing tasks will really do anything. What uses power the most is your screen. When I check the battery stats, I find that the screen uses over 70% of the power. Running apps use very little (<5%).

    I did not try a master reset. I would suggest cleaning the battery contacts and reseating first to resolve the auto restart. The new feeds appear to be from the source. I would appreciate it if someone else can comment on the new feeds issue.
     
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  3. Slug

    Slug Check six! Moderator

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    The widget certainly stopped updating, but the News app itself appears to still function as expected. I've just opened it now and the headlines in my subscribed feeds updated correctly.
     
  4. Stuntman

    Stuntman Well-Known Member

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    Both the OP and I experience is an error when trying to unsubscribe. Even after the feeds stop updating, I can subscribe to new feeds, but I cannot unsubscribe.
     
  5. Slug

    Slug Check six! Moderator

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    No such problems here, sorry.
     
  6. Xuthus

    Xuthus Well-Known Member

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    I have not had that. I did see what appeared to be whatever system application is responsible for drawing the home screen fail and then auto-restart but it has only happened once and was not a big problem.

    I got mine at the weekend so Sunday was the first full day owning it. Yesterday (Monday) it only managed 8 to 9 hours without doing much before the battery was flat. Today, Tuesday we've already passed 12 hours and the battery shows as still being 70% charged.
     
  7. spawninc

    spawninc New Member This Topic's Starter

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    thank you all for the responses.

    @stuntman - i've ner thought of it was dued to the battery contacts. i will clean it and monitor the progress.

    as for the News app, still remained the same ie unable to update and not able to unsubcribe. :(
     
  8. sekhar_777

    sekhar_777 New Member

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    Seems to be a common issue:

    XDA Link1
    XDA Link2

    Even happened to this reviewer, see bottom of article.
    T-Mobile G2 is speedy sequel to original Android

    I believe it is a GPS issue. Hopefully will be addressed by HTC soon! I think a OTA update has been released but don't know if this was fixed in it.
     

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