File problems?Support


  1. DSMINMN

    DSMINMN New Member

    I am unsure if this is exactly what you would call the problem(s) I am having. I am under AT&T with my Atrix 2. I came here because I quite honestly have no idea what is wrong.

    I obviously have an Atrix 2. Along with it I have SanDisk 4GB Micro SD card. Other than that I have nothing special done to the phone.

    After whatever update was put forward my phone started acting up. Acting up in the sense that when I went to "My Music", after loading a bit it would show I had no music on my phone. Oh really? I have over 300 songs on my SD card. Odd. This was the same case with my pictures. I know I have 1xx pictures if not more.

    For some reason however, it would show I didn't have anything in either. So I decided to go into "Files" and find my music. Sure enough I found my music under "MTP" in the folder titled "Music". After clicking one of the songs I let it play for barely a second. Then I exited out of it.

    I went back to the main screen and once again clicked "My Music", sure enough there was albums in the background; along with ALL of my music in "My library". This only lasted for awhile though. After either a few hours or so the same thing happened. So I moved all of my music into the "Music" file. Since then I have had no problems with my music (as far as I can remember).

    Tonight I wanted to record a video of the recent progress on my 1994 Dodge Colt project car for this ever-close winter. I went to record a video and instantly after clicking the red record button, the time started turning red; as if I was running out of time. I went to record another video and was notified I had less than one second of record able video time. I said "Find. We'll just delete a few videos". I clicked the box in the top left corner that shows your recent pictures/video and the only pictures or videos I had were one picture I had taken and that one second video.

    I was completely lost at this point. So when I returned home from working on my Colt I got onto my computer to move files, pictures or what have you around. I got all of my pictures files moved from the file "Images" to file "Camera" under and/or inside file "DCIM". This was on my computer. When returning to the file "Images" to delete the otherwise duplicated pictures I could not delete the pictures. The first time I selected all of them and instantly after that Windows was "Not Responding". So I closed Windows, waited for it come back up and I started again; select all - okay we're good, no freezing. I then right clicked and selected delete. I accepted to deleting all and it estimated it would take thirty minutes to delete 110 pictures. My instant reply was "Really?"; it usually would take me maybe a minute to delete that many pictures off of a file on my computer.

    I just let it do it's thing though. After about half an hour I started getting messages about how it couldn't delete this picture so I would skip it. Then a minute later it would happen again. After doing this about five times I selected "Skip all". Sure enough all of the pictures were there. I tried deleting one of the pictures individually and the same thing happened. It said it could not be deleted because the device was disconnected and could not be found. I just disconnected the phone from my laptop.

    After this I went into "Files" on my phone once again. These pictures were not in the file in which I was trying to delete them from. I thought to myself "Whatever. They're where I want them to be so I'll leave it at that". I noticed some of my older videos from my old phone varying from 2-4 years old were not in the "Camera" file (and did not come up in my "All Videos" section of "My library". I searched around for a bit and found them in the "Videos" folder. I copied them and as far as I knew, moved them to "Camera". They showed they were there.

    I went back and deleted them from "Videos" assuming everything worked as it seemed. Low and behold they were no longer in the "Camera" file and had just been deleted for good. I MAY have them somewhere on my computer but I am not in the mood to go looking for them.

    Can anyone tell me what the hell is going on with this phone of mine? It has been increasingly annoying me to no end to have to find ways around my phone's own f*ck-ups (if you will).

    Would buying a larger SD Card solve this problem? I often times find my phone giving me the "SD Card full" signal or close to full signal.

    Any help would indefinitely be appreciated. Thank you in advance.

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  2. DSMINMN

    DSMINMN New Member

    I am still have problems with this phone. Every time I turn the phone on and off the picture files change. One time it will have all my pictures no problem, but no music. Sometimes it is the other way around or it has no music and only some pictures. What the hell is going on?
  3. macgiobuin

    macgiobuin Well-Known Member

    I believe the upgrade to ICS has overtaxed the operating system on these phones. The phones have GREAT hardware, but the original operating system just was NOT like the others that received ICS with little to no problems. I also believe that this is why it took so long for the ICS release AND why the Atrix 2 was REMOVED from the Jelly Bean update promise list.

    Whether or not the "bugs" are on purpose (to make Motorola/AT&T more money) or just poor programming (which neither company will freely admit to) I don't think the Atrix 2 is as good as it should have been. A complete under-achiever. Sad, really.
  4. DSMINMN

    DSMINMN New Member

    Much of what you said goes over my head, I am not going to lie and pretend I 100% know what you're talking about though. lol

    Do you have any suggestions on how to overcome this? That or possibly bypass it? I have also wondered if it would be possible to reset the phone back to its original setup and NOT install the update.

    That and get a larger SD card while I'm at it.

    Thanks for the reply and insight regardless; whether or not I fully understood it, lol. Thanks again.
  5. macgiobuin

    macgiobuin Well-Known Member

    You can re-set the phone to factory settings, but I believe that all the updates will automatically download. I did a factory re-set and still have the newest update (Ice Cream Sandwich). The re-set did help with some of the files issues I was having, but the phone still changes things at random intervals. It also will sometimes show allmy stuff, sometimes ZERO of my files. There is no rhyme or reason to the stoppages.

    You CAN "root" your phone and then put whatever system you want into it, but that requires quite a bit of technical knowledge and voids any warranty you have.
  6. DSMINMN

    DSMINMN New Member

    To be quite honest it is pissing me off and that is to say the least. If it wasn't a problem I would just get a different phone/

    I saw something about rooting said phones but didn't look into it. I'm sure I could do it if I was told how to go about it. I'm just honestly tired of having to work around my phone's problems. As you know it is very inconvenient.
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