Support Fix for not receiving texts?

Discussion in 'Android Devices' started by rhdins, Feb 22, 2011.

  1. rhdins

    rhdins Member
    5

    Nov 29, 2010
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    I am having the problem where I can't receive text messages. I can send them, and send and receive mms, just not receive texts. If I put my sim card in another att phone and make a call, then put it back in my phone, I will start getting all my text messages.

    Anyone know of a permanent fix for this? Or what causes it? Thanks.
     

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  2. SlappyMcgee

    SlappyMcgee Well-Known Member
    38

    Aug 18, 2010
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    Had a friend having similar issue with her phone. But her case was that she wouldn't receive any text until she made or received a call.

    I had her go through and uninstall alot of junk apps from her phone some that were not even on the market anymore and she has not had a problem since.
     
  3. 2manyPHONES

    2manyPHONES Well-Known Member
    163

    Jul 26, 2010
    1,820
    326
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    NY & TX

    i had this problem. after a factory reset it happened again so i went to an att store and ended up with a new sim and now it has worked fine.
     
  4. SlappyMcgee

    SlappyMcgee Well-Known Member
    38

    Aug 18, 2010
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    Hey good Call on that. Try that out as well.
     
  5. rhdins

    rhdins Member
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    Nov 29, 2010
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    That might work (a new sim card), but I don't see that as a fix. Who's to say it won't start happening with my new sim card.

    I've googled it and I'm not the only one that has had this problem, so it seems like it's a captivate problem and not a problem with the sim card.

    Any other ideas on a permanent fix?
     
  6. SlappyMcgee

    SlappyMcgee Well-Known Member
    38

    Aug 18, 2010
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    When troubleshooting you have to start somewhere. Go with the new SIM it shouldnt cost you anything and if the problem continues. Try uninstalling some apps.
     
  7. 2manyPHONES

    2manyPHONES Well-Known Member
    163

    Jul 26, 2010
    1,820
    326
    163
    NY & TX
    yeah new sim was free. the text problem was happening alot for me like 2-3x a month. factory reset was a temp fix and i was ready to assualt someone with my phone next time it did that. so i went into the store and complained the guy was like well have you tried a reset, to which i almost slapped him. after explaining the extent of the problem he was like well lets try a new sim cant hurt and its free. and they gave me an extra battery :)
     
  8. bjc72

    bjc72 New Member
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    Jul 2, 2011
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    Any fix for not receiving texts on the Samsung Captivate? I'm having the same problem with a brand new SIM card, reset, and mutiple calls with ATT Support.
     

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