For angry 3g owners who bought their XOOM on contract...

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  1. 3devious

    3devious Well-Known Member

    VZW is raising its regulatory fee that they are charging you for service by 3 cents. I linked an article from the Consumerist up in the Verizon section but it could be your tactical nuke (not recommended if you want to keep your phone lines) in this situation.

    If you only got a contract to get the XOOM a little cheaper and feel that Verizon has ripped you off for not delivering LTE yet (the ultimate in irony would be they get it going the day after you cancel) this is your way out. It's kinda petty but if your buyer's remorse is that strong you have some recourse.

  2. 3devious

    3devious Well-Known Member

    Doh, I forgot to correct it here, too. Sorry guys. If you call VZW about the LTE stuff, they will work with you because they know the situation is messed up. Just be polite to the retention department folks. Reid Steiner is a supervisor there and has a really nice staff who didn't completely understand the technical issues but were more than willing to take care of the customer service part of it.
    marctronixx likes this.
  3. zetroc

    zetroc Well-Known Member

    What exactly did they do for you?
  4. 3devious

    3devious Well-Known Member

    They've suspended my contract. They didn't charge me the fees that you normally incur when you use the website. They also grudgingly gave me a credit for the months that I am waiting for LTE as it seemed to be a huge hassle for them to do this without extending my contract for the time that I am suspended.

    I just felt that a 3g plan that only allows you 1gb for $20/month was not a good value and that the only reason I got the Xoom was that I thought the tablet data plan would be a great value for LTE (3g not so much.) Since I'd been a customer for over 10 years with 4 lines (2 with data plan,) they were willing to work with me on it. I'm not the best bargainer in the world or anything, I just didn't want to waste money and they probably know that they can recoup that little bit when they come out with a nice LTE phone that one of my other family members without unlimited data wants.
  5. AcesFull

    AcesFull Active Member

    I went into my local VZW and tried to return my Xoom, knowing that they would never take it back. I figure that VZW is tracking at least the number of attempts to return and the complaints. In the end, they gave me two months of "free service" by crediting my account $40. Guy gave me the party line that it was Motorola who failed to follow through. I told him that I bought from VZW (the seller), not Motorola (the supplier to the seller), that VZW promised me 4g, and that they were responsible for violating my agreement with them to give me an LTE device by the end of Q2.

    To be honest, I had a bit of fun with the process, and took the $40 for my 20 minutes of fun. I'll try again next month, when VZW fails to meet the next deadline for LTE. I only use about 200mb a month, so it really matters little to me, I just like making waves.
  6. wsbsteven

    wsbsteven Well-Known Member

    On my second call I got shot down receiving any "assistance" with my Xoom 4G issue. I was hoping to get some free hotspot usage on the Samsung Charge but they would only offer me 2 weeks if I paid for the other two. The first time I called, they told me I didn't have a 4G upgrade because I had the 7" Galaxy Tablet which I don't then they said the 4G upgrade has been going on for weeks and to take it up to the store which is also incorrect.

    I may try again but it's rather frustrating as this is like hitting my head against the wall. By calling I did get an updated PRL on my Xoom that causes me to go into 1x mode more often than 3G so that is some salt for the ole "wound".
  7. 3devious

    3devious Well-Known Member

    Ouch, that is just foul. Well, since they told you that you can take it in, you should! Maybe they won't have the balls to dis you in front of their other customers.

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