Freeze, screen fade out, must remove battery.Support


  1. Notuom

    Notuom New Member

    Hello there,


    (before you read, if you don't want to read the whole thread for additional info and whatnot, the title says what the problem is about, really.)

    First off, sorry if there are already similar threads. I searched and didn't find except one with a Droid phone in which similar issues happened

    Okay, so this is a weird bug I had yesterday, after about 1 month of using the phone, which makes me pretty anxious.

    My cousin had the same bug twice and she's had the phone since a week or so. I got it after she told me about it, but before it worked fine.

    Anyway, just to clarify the title, the bug, for me (no details about my cousin, i'll ask her to see if it's different and update the thread with the info), happened this way: I was waiting for a browser page (or facebook, sorry, I'm not sure anymore, but if any of you had the bug you'll recognize it) to load, it didn't do anything (no part of the page loaded) but I couldn't do anything anymore - no soft keys, no touch screen interaction - no power button, and shortly after my screen turn off delay, the screen turned off and it stayed off and I couldn't do anything but remove the battery to restart.

    I was just wondering if any of you had encountered this freeze bug with this phone, or is it a general android issue, or an issue with HTC's default browser, facebook, any other app that is know to cause problems?... I don't want it to happen anymore and either way I really want to know why it did that if anyone happens to know.

    FYI, I'm running Android 2.3, my cousin too. Never happened with 2.2... I'm with Telus, in Quebec, Canada. Didn't hack, change firmware, root or anything, don't know anything about that yet.


    Thanks in advance for your support,


    Karl

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  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Can't say I've heard of that before, might be an issue with the Telus software.
  3. Notuom

    Notuom New Member

    Thanks for the reply. It already helps to know that indeed. I will call them if this happens again. I'm suspecting they might have messed somethingbup in their implementation of the android update or something... Any other information like that would help.
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