i followed the instructions and it did everything and then got to the point where it turns back on. it went through the sprint and 4g logos on boot up and then bam it hung. i waited 45 mins and then pulled the battery. tried to boot up and the same thing would happen. tried this 4 times and same results. took it to sprint and they swapped it out for a new one. i know i did it right cause i did the update on the new one and it did it without a hitch. maybe the first one was just a bad one. it was one of the ones from the may Google convention. anyways all is well now thanks to sprint and the warranty/insurance plan....didn't pay anything. Just walked in explained the situation. they said give them 20 mins. walked back in and had a new evo waiting for me. opened it up and backed up all my google/facebook contacts and then appbrain did all my apps. smooth transaction so if anyone has any problems and has the warranty/insurance with sprint they will take care of ya!