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Frozen pink/magenta screen

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  1. Re$TLe$$

    Re$TLe$$ Member

    Ok I have a big problem..I was updating my Ascend so I can have 2.2 (froyo) and while it was on step 2 (out of 2) the screen turns into this magenta or pink color..and its still like that..I've tried battery pulls,the hold volume,send,and power button thingy but nothing works..can anyone help me..please I'm desperate,my phone means alot to me..thanks in advance..

  2. Scur

    Scur Well-Known Member

    The dreaded pink screen. I'm not sure anyone knows exactly how to fix it. I think most people luck their way out of it. Can you boot into recovery mode? Take out the battery, go get something to drink or something, keep it out for a good minute. Put it back in, hold the volume up button and the call button, then press and release the power button, not letting the other 2 buttons go until you see the recovery screen. What happens when you try that?
  3. travioso

    travioso Well-Known Member

    If I'm not mistaken I believe I read in the forums somewhere that eventually you may be able to get into recover.. like 5% chance.. Just keep trying to get into recovery mode like scur said..
  4. Re$TLe$$

    Re$TLe$$ Member

    Tried it but I'm only getting the other 95% smh..I'll continue trying Scurs method overnight..keep me informed if you guys uncover anything on this tragedy,thank you!
  5. Re$TLe$$

    Re$TLe$$ Member

    Day 2 of this nightmare and still pinkish/magenta screen..I tried so many things but I'm beginning to loose hope..I hope someone around these forums can help me out..thanks in advance..
  6. PlayfulGod

    PlayfulGod Well-Known Member Developer

    I've heard it described as a purple screen of death b4, and the person went and had it replaced, after days of asking me advice on how to fix and me telling him everything I knew of.
  7. Re$TLe$$

    Re$TLe$$ Member

    So can it be fixed??If worst comes to worst I will replace it but before I do that I wanna know if there are successful ways of fixing this horrendous problem..
  8. PlayfulGod

    PlayfulGod Well-Known Member Developer

    we never got his fixed, so he went n had it replaced.
  9. Re$TLe$$

    Re$TLe$$ Member

    Thank you..
  10. Gmash

    Gmash Well-Known Member

    These phones come with a one year warranty, so try to get it replaced for free. If they give you a hard time, go to a corporate store. If they still won't replace it, complain to corporate headquarters and Huawei. If you are persistent enough and don't blow a gasket on them, you should be able to get a new one out of them just to get you out of their hair. (it'll probably be a refurb though)
  11. nuttmeg

    nuttmeg Well-Known Member

    $30 for in store swap or $10 for to wait 3 days to swap, with metro that is...;)

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