I have had my Eris since Jan. I am on my 3rd replacement and 2nd in 3 weeks. My first one VZW just kept making excuses and wanting to do factory resets and delete apps because in their words that was the problem. The tech guy on the phone told me that they could only replace it with another eris again so here I sit with another POS that continues to lock up. I have been unable to make calls 80% of the time. What a joke!!! On average I have to remove my battery 3-4 times a day to get it to work. Help??????