This isn't meant to be a Sprint-bash thread, I just wanted to warn everyone (because I know there are other people who did/are going to use the upgrade from someone else's line to get the Evo on their own line). I wanted to use the upgrade for a different line to put the Evo on my line. I knew this voids the rebate (if you buy straight from Sprint), so I got on Sprint chat last Wednesday to see if there was any way they could override that. The man that helped me said no problem, he would just put a note in my account to have the person that activated my phone manually apply the rebate (basically just give me a $100 credit on my account). Well, I got to the store on Friday and the employee told me he couldn't do that. I bought the phone anyway thinking that since they told me they would give me a credit they would have to honor it if I called in. Yesterday I called Sprint customer service to talk to them about it. The first person told me that they don't give any credit for the Evo. I asked to speak to her supervisor, and he told me the same thing. They all said they could see the note in the account that said to give me a credit, but "we don't do that." Asked to speak to his manager... same thing! He said "yes, I see the note here, but we don't do that. You should have never been told that. Sorry, but there's nothing we can do." REALLY, Sprint? Sorry, it's not MY problem that you don't train your representitives, that's YOUR problem. You can't just tell someone one thing and then say "oh, just kidding!" I eventually hung up on them... and someone new called me back and apologized and said they would give me the credit. It's like they were trying to bully me into giving in. It took almost an hour and a half of fighting on the phone! Anyway, all turned out fine, obviously... just an FYI to everyone. Sprint is great, but they have consistency issues between employees. This isn't the first time I've been told one thing only to be told later that they "don't do that."