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Galaxy Note 3 PC Connection ProblemSupport

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  1. SteveRaven

    SteveRaven Member


    First post and apologies if this has been covered before, but I haven't found any solutions in the forum.

    I just upgraded to a Galaxy Note 3 from a Blackberry Bold 9900.

    First off, I cannot get the the Samsung SmartSwitch app (downloaded from Samsung's own website) to work. I just get a perpetual 'please connect your device' message, so I gave up on that one and resigned myself to the fact that I'm going to have to manually transfer all my data.

    Next, I downloaded Kies3 (again from Samsung) to see what that did, but I'm just getting a message on the phone 'Unable to find software on your PC that can recognise your device', and from the Kies3 app 'failed to connect the device'.

    My pc is just recognising a SM-N9005 camera instead of the phone.

    The connection setting on the phone is set to Media Device (MTP), I'm using the original USB cable, and the required software on my laptop is all up to date.

    Any ideas on how to get a connection going, please?

  2. KOLIO

    KOLIO Guides Guide



    I'm having the same issues w/KIES 3 (running WINDOWS 8.1 BTW).Tried re-loading drivers & turning off anti-virus & still nothing but a pop-up suggesting the anti-viral or other unnamed items may be preventing a connection.

    From what I've seen written/posted regarding KIES,it's buggy at best.
    Perhaps others who've successfully used KIES 3 will chime in.
  3. SteveRaven

    SteveRaven Member

    Right, I think I've sorted the Kies3 issue:

    Open your Kies3 app.
    Connect the phone to PC via USB and attempt a connection through Kies3.
    If (when) this doesn't work, close the 'failed to connect' message.
    Leave your phone connected to the PC and (on Kies3) go to Tools>>Reinstall Device Driver.
    After around five minutes, the phone will connect and your PC will announce that it now found your phone.

    Hope this helps people out!
    adhistya and KOLIO like this.
  4. KOLIO

    KOLIO Guides Guide

    I still can't get it to connect. Tried different ports on the PC/different cables,etc....
    Tried compatibility mode on PC as suggested by on-line support,all to no avail.

    I may try it on my laptop later.......
  5. SteveRaven

    SteveRaven Member

    Yes, I succeeded with a laptop.

    Might also be worth mentioning that I uninstalled Kies3, then reinstalled before I got it to work.
  6. KOLIO

    KOLIO Guides Guide

    No luck on the laptop either,will try uninstalling/re-installing KIES 3.
  7. adhistya

    adhistya New Member

    Thank you very much bro, You've just saved my day :)

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