Galaxy Player 4.0 shuts down randomlySupport


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  1. smsungal

    smsungal Well-Known Member

    My player will shut down when unplugged sometimes, and other times, it will just shut down when I open an app. Has anyone else had this problem, or is it my player only? This is a new player, I just received it a couple days ago. I've enjoyed it greatly since, but am having this problem :confused:. I love this device very much.

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  2. brosko

    brosko Well-Known Member

    my 5.0 that i have had almost a year now did this once or twice back in february of this year. has not done it since. what i have found out is that 9 tiomes out of ten when you have a weird problem with these devices it is the fault of an aftermarket app being installed. i had a problem once where my wifi would not turn off, it would just stay in the "turning off state" forever and flash all kinds of error warnings. it turned out to be the frostwire app that i installed. it was controlling the wi fi and not letting it shut off.
    try figuring out what, if any new apps you installed around the time that this started happenning and delete them to see if this fixes it. if not try a factory reset (settings, privacy, factory reset)

    funny thing with mine now is for the past couple of months when i turn my player off it turns itself back on again right away. this happens about 50% of the time. only does it once however. after it turns itself on, when i turn it off the 2nd time it stays off.
    i know when it is going to turn itself on because the vibrate that the device does right before it powers off lasts extra long when it is going to turn itself back on. anybody experienced this?
  3. smsungal

    smsungal Well-Known Member

    Many thanks brosko. Just yesterday I added a couple more apps, but didn't have the issue I explained. Weird that yours turns itself on right away, lol...haven't had that happen. There is something though, when I turn it off after I finish using it, it takes a while to turn off. I assume it's only because it's loaded with apps, so the more you add to it, the longer it takes for it to shut down (I had the same case with my iPod/iPad). Other than that, I think it's working fine now.

    How is the 5.0? I was going to get it, but found it too big for my purpose. I also hear there will be a 5.8 coming soon. Another question...do you have Facebook and play games on there? I can't seem to run games from my player, considering that it does support Flash. Just wondering.
  4. brosko

    brosko Well-Known Member

    The 5 is great! I love it compared to the 4 honestly. My girlfriend has the 4. It is great also but I like the bigger screen of the 5. It makes it more usable imo. the 5 is big enough to use comfortably for me but small enough to be super portable. The flash for the camera is great to. As far as facebook I dont use it so I cant help you there. Sorry.
  5. smsungal

    smsungal Well-Known Member

    Haha, yeah bigger is good. It's cool though, imo...but as I say, for my purpose, 4.0 is awesome. As for the FM Player, does it work outdoors with/without wi-fi? I took my player outdoors today, and wanted to listen to radio, but couldn't get it going :(
  6. brosko

    brosko Well-Known Member

    Ya the radio should work without wifi. It uses its own antenna which is the headphones. Make sure they are plugged in all the way (sometimes the port is a little hard to plug into when new) also I love the 4 to. It has its advantages. More pocketable, easier to use with one hand, better screen res. Etc.. Sometimes I wish I had both.:D
  7. smsungal

    smsungal Well-Known Member

    Haha yeah both is good to have. Umm, so FM Radio will not work without earphones? I want to be I don't want to carry earphones wimme all the time, too much hassle lol. Thought I got it to work without wifi though, but I guess not...
  8. brosko

    brosko Well-Known Member

    Correct radio will not work without headphones, but will work without wi fi.
  9. smsungal

    smsungal Well-Known Member

    Aw ok thanks. Sorry for the typos, I left out some words haha
  10. smsungal

    smsungal Well-Known Member

    My player shut down again today, just out of nowhere. I was running the music player on there, so nothing new that I downloaded. Why's this happening?? :(
  11. brosko

    brosko Well-Known Member

    Have you tried a factory reset?
  12. smsungal

    smsungal Well-Known Member

    Derrr...no, I don't wanna do that. Will I still have my apps if I do? I don't want to go through another round of download/installing...
  13. brosko

    brosko Well-Known Member

    No the apps will be deleted. (there is way to save them but I dont know it. Sorry, maybe someone else can help) I think factory reset is your best bet though, that way you will know if is the device itself (i doubt it) or an app that was installed (more likely). Search around here. I think that backing up apps for a reset has been discussed before. If not go to anythingbutipod.com you might find some help there.
  14. smsungal

    smsungal Well-Known Member

    Thanks. It seems to be working for now.
  15. brosko

    brosko Well-Known Member

    how often is it shutting down?
  16. smsungal

    smsungal Well-Known Member

    Not much often thankfully.

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