Galaxy Player 5 - won't charge anymore...Support


Last Updated: 2013-01-01 22:35:56
  1. En4cer2k11

    En4cer2k11 Well-Known Member

    Next month would have been a full year of me owning my GP5, which doesn't seem long enough for it to suddenly malfunction. I haven't done anything out of the ordinary with it and I haven't dropped it either. Ever since I bought my GS3 in September, I started using my GP5 as an exclusive MP3 player and it had been typically getting me a couple days of usage in between charges (wish I could say the same for my GS3...). Then out of the blue, I plug it in last night and wake up the next morning to find that it DIDN'T CHARGE AT ALL. It doesn't register that its plugged in with any USB cord I try (I have a bunch), but it does turn itself back on when I plug it in while powered off. I don't understand what could have possibly happened to it, and I have no warranty because I bought it off of eBay.

    It was last on 60% since I turned it off, so obviously I only have so much time to migrate my entire music collection (which I've mostly already done through dropbox) and reconstruct my many lengthy playlists before I can never use it again... (~_~)

    Its a shame, because the GP5 speaker is LEAGUES better than my GS3 speaker, which seems kinda backwards to me.

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  2. Dragoon

    Dragoon New Member

    A similar thing happened to me. Completely drained battery. Called Tech Support, after a few checks, they had me send it in for repair. Emailed me a UPS label. Wrapped it around original box (still had it), sent it off. About 3 weeks later got it back. Repair was a newly soldered (replaced?) USB connector. Had never abused this connection, so think it is a weak link? No charge for shipping to/from Samsung nor for the repair. However, when returned, had to re-install factory software and re-root. No loss, really, had kept everything backed up and removed my SD card before sending it to them. Note my unit was only 4 months old. Hope this doesn't happen again before the warranty expires, but....
  3. ScandaLeX

    ScandaLeX Wasn't Me Guide

    Hi En4cer2k11

    When you bought it did you register it on Samsung's site?
    I know you mentioned you got it off eBay....did you buy it new or used.
    You can probably still contact Samsung for a warranty repair/replacement.
    Wouldn't hurt to try.

    What you describe sounds like the same thing that happened to Dragoon; your USB connector dislodged from the main board.
    That's common with these big devices using tiny miscro slots.
  4. En4cer2k11

    En4cer2k11 Well-Known Member

    I bought it used, so I figured it was an "at my own risk" kinda thing and didn't consider the possibility of a valid warranty.

    Although, after leaving it off for a full week, it seems to have "fixed" itself because it is back to charging like normal. Weird...
  5. ScandaLeX

    ScandaLeX Wasn't Me Guide

    So glad it's working again for you.
    I forgot the same thing happened to mine but I thought it was from messing around with it (rooting).
    Since I thought I broke it, I left it on the charger and didn't think no more about it for about 2 hrs and when I picked it back up it was on like nothing happened.
  6. En4cer2k11

    En4cer2k11 Well-Known Member

    Well, I've got the device back again, but now I seem to have lost the earphone jack... lol

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