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Galaxy S3 Charging IssuesSupport

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  1. eram70

    eram70 New Member

    Hello everyone,
    I bought my Sprint Galaxy S3 in November of 2012 and it has worked flawlessly until now. It is running Stock with the Jelly Bean update with Nova Launcher on top. What is happening is that the device rarely detects the charger. When I connect the USB cable into the phone, it either doesn't detect or is detected but when I use it and move it around, it does not detect. :mad::mad::mad: It takes a lot of fiddling around to get a good charge out of it. I usually try charging it when the device is completely off and if I move it, it will stop charging, really pissing me off. I am using the stock cable and wall connector but I have tried a blackberry wire and an apple wall connector as well as to use different wall outlets. All of the pins inside of the phone and the cable look fine and unbent but I don't really know what to look for so im not 100% about that though. What should I do and will Sprint let me exchange the phone for another GS3?

  2. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    If it is the device than you might have to exchange it for another. Have you tried using a different charger but for the S3 and not for apple or blackberry? Using a different charger that is meant for the S3 should yield some fruit, but if not than it is the device.
  3. funkylogik

    funkylogik share the love peeps ;) VIP Member

    Sounds like its a physical problem with the phone man. I dont know if your carrier or samsung would fix it for free.. they could just say you must have tripped over the cable when it was plugged in and damaged either the micro usb socket or the soldering connecting it or something. I doubt it would be a very expensive repair to pay for though. Only other thing i can think of is if theres a charger available that you put the battery into to charge :thumbup:
  4. rcsrich

    rcsrich Well-Known Member

    I would totally send it in under warranty- sounds like a faulty USB port & as long as there is no obvious damage in or around the port, I don't see how they could say that you were at fault.
    funkylogik likes this.
  5. funkylogik

    funkylogik share the love peeps ;) VIP Member

    PORT! thats the word i was looking for mate lol. All i could think of was socket :)
    Yeah id definately try n get it fixed for free and definately not use a 3rd party repair shop n void the warranty :thumbup:
  6. kelly5010

    kelly5010 New Member

    it is the usb port. my phone has just gone in for repair for this very thing. fortunatly samsung offer a 2 year warranty (to fix) so you should be able to take it back to where you got it and they will send it off
  7. misterrunon

    misterrunon Well-Known Member

    2 years? where did you get this information? it's 1 year, at least for US versions.
  8. Nacarpe28

    Nacarpe28 New Member

    I also have a Galaxy s3 from Sprint and have been having problems charging ...just started a couple of days ago. I found an old LG charger and it's been working ok so far...I'm gonna try this for a few days and see what happens. ..if I have trouble again I'm calling Sprint. They should give you a new phone because I had an LG optimus S that I had trouble with before and they gave me a brand new one...so we'll see what happens.
  9. funkylogik

    funkylogik share the love peeps ;) VIP Member

    In European Union its 2yr for electronics by law :thumbup:
  10. Noney82

    Noney82 Member

    mine has developed a charging issue. when plugged in my car/xbox/laptop the battery drains % rather than increases. when i plug it in the mains adaptor using the usb cable it charges very slow if i dont use the phone. if i use my mums s2 charger(the type that dosnt separate into a usb and adaptor) it charges ok if i keep the cable in a certain position. i took it for repair and it came back saying they had repaired a motherboard issue. was ok for the first day now its back the with the same issues. i told them it was the port that was faulty but they said not. now the charger is very loose when plugged in. what could they of possibly repaired on the board? iv even opened the phone and nothing looks like it been touched!

    sorry to hijack a thread but i thought it was better than starting a new one with the same problems.
    many thanks
  11. Noney82

    Noney82 Member

    Just had phone tested and been told my ic chip is only sending 1.2v when on usb charge which isn't enough to charge the phone up. Does this ring true with anyone?
  12. Mary Liz

    Mary Liz New Member

    Yesterday, I was advised by a Radio Shack employee that there is a charging issue with the Samsung Galaxy S3 related to the charging port being pulled away from the mother board. Also, I have discovered that Samsung's factory warranty won't cover this problem.
  13. jsmn4vu

    jsmn4vu Member

    Had a similar problem with my AT&T S3 during the first year (warranty). After a futile attempt to fix the problem, which involved AT&T reflashing the phone, and trying two new chargers and two new cords, they finally exchanged it for another phone. So far, so good.

    My symptoms led me to believe the problem was a combination of an intermittent port plus a problem with the charging circuit in the phone.

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