No. Factory reset is not a solution, nor is it easier or desirable. It does not resolve the issue, which will likely come back to your phone again. It is this attitude that allows bugs like this to fester while the company does nothing about it; when I called, they did not even know it existed. This attitude allows companies to get away with sub-par products. On the other hand, if more people report and hold companies accountable for bugs and issues like these, they will do something about it.