Help Galaxy S3 crashing when copying text to clipboard

[Shotgun84]

I've merged a copy and paste thread into this one

 

[kychia]

Hi jo256,
I have the problem for 41 days now...
When I first encountered the problem, I was hopeful that Samsung would do something about it...emailed, called, made 2 visits to Samsung Singapore Service Center and wrote many "Curse Samsung Mobile" posts on Samsung Mobile Singapore. I give up, Samsung Mobile Software teams are not good enough to solve this...the only solution is to root.

I give up, I will reset and sell my S3...not going to support a company that can't fix their own problem. Their latest reply to me on FB was to blame it on Chrome. It's definitely a Samsung problem! Not only in software but in mentality...in denial and blaming Google, although Samsung messed with the Android Stock OS...(Copy and paste on Samsung Android OS looks different Android stock OS. Samsung's Android OS can view the clipboard, and saves recent "copy clips" which I suspect is a feature that caused the clipboard corruption.)

Answer from Samsung Singapore yesterday after 2 weeks wait...
--------------------------------------------------------------
Dear MR Chia,

Thank you for your email.
Your email reference no : 1109057370

We refer back to your email dated 5 November 2012 with regards to the Copy and Paste Issue.

Our Product Team has tested a few S3 Jellybean to do Copy and Paste there is no problem and it is working well. We do not encountered such problems.

Therefore, as to solve your issue, we advice you to proceed down to the Service Center to update your softwares or by doing personally a Factory Data Reset.
Kindly ensure that all datas has been back up first before doing this.

We appreciate your kind understanding and patience with us.

Should you need further assistance, please contact Samsung Customer Care at
1800-7267864 (Mon-Sun 8.30am ~ 6.00pm) or visit New URL
for more information.


Warmest regards,
Samsung Customer Care.
-----------------------------------------------------

Very very disappointed in Samsung Mobile.

 

[jo256]

Hi! they tweeted me back asking for my model number & provider, so we'll see. I'm glad that this site clued me into the fallacy of the factory reset. I'm also going to try & find that cut & paste app someone mentioned upthread. I love technology, but I'm not very adept- I just kind of fumble around. This is my second android phone (had OG Droid prev), and I really have been very happy until now. I surely will share anything helpful I learn.

 

[cgfw201]

Had this response from Samsung UK on Facebook earlier, at least they're acknowledging the problem and doing something:

[ME]
Hi
My S3 crashes every time I try to copy & paste something. A quick google has shown this to be a massive widespread problem, when are you going to issue a fix for this?
Many thanks
Charlie

14:13
Samsung Mobile UK
Hi, we are working on it as I type - not sure when this will roll out but it will likely come in the form of a stability update to Jelly Bean. Thanks for your patience with this and stay tuned for updates. ^George

 

[Bk2fut]

It's about time they at least addressed the issue.

Thanks for that info, cgfw.

 

[blue02]

Nice! Thanks for the info!

 

[blue02]

I'm hoping this update will benefit my Galaxy Tab 2 10.1 as well.

 

[iambigbrother2]

When I try to paste something the box saying "clipboard" comes up but I cannot seem to past anything

Has anyone got any ideas?

 

[SUroot]

Loads of threads about copy paste... Can't search easily on the blackberry though...

 

[ryance]

Thank buddy it worked for my device Samsung Galaxy Tab 2 !!

 

[ryance]

This worked on my Galaxy tab 2

 

[Shotgun84]

I've merged a copy and paste thread into here

 

[flapjacky]

Mine worked perfectly when I first got it (July), then all of a sudden it stopped working about a month ago. It was VERY frustrating. Then I recently upgraded to Jelly Bean (T-Mobile US) and it fixed it. Hopefully it'll stay this way....

 

[milodavid]

PLEASE help me.......
Firstly,Im so annoying as my S3 can copy text but cannot paste...Once I copy the text den i press long only appear clipboard.
Last time can paste very well but now only appear clipboard..
What can I do?

Secondly,my version now is 4.1.1
Is it this ok? What is the version now?How to do?Any disadvantages?

Hope someone can answer me..

Appreciate it:adore:

 

[SUroot]

http://androidforums.com/samsung-ga...-s3-crashing-when-copying-text-clipboard.html

 

[milodavid]

So what can we do now?
my version is 4.1.1
what is the latest version for s3 now?

 

[SUroot]

Im not sure. I have no issues with this, but a few others have. Only rooting is teh solution I have seen....

 

[milodavid]

how to root it?
is all my data like contacts,photo,songs will missing?

sorry that i dunno anything at all

 

[SUroot]

I think that may be to drastic a solution at teh moment. Recommend you just monitor that thread for now and see what the outcome is...

 

[barryl85]

Factory reset your phone - use kies to back everything up - it will solve your issue.

It may happen again though. I have factory reset twice now to fix this - its a pain but besides rooting its the only work around.

 

[milodavid]

so headache

 

[bigaldiver]

what is rooting??? and how do I go about this?

 

[Shotgun84]

I started to have similar problems the last couple of days and chanced upon this which fixed it for me. If you're not using the stock Samsung keyboard switch to this and long press the settings button (bottom row, second from left) now press the clipboard symbol (bottom row second from right) and press clear and delete all. Everything works fine since.

 

[dfran1]

I started to have similar problems the last couple of days and chanced upon this which fixed it for me. If you're not using the stock Samsung keyboard switch to this and long press the settings button (bottom row, second from left) now press the clipboard symbol (bottom row second from right) and press clear and delete all. Everything works fine since.

This sounds like it should work .
Thanks. But I have no clear all I have to long press on each then delete

Do you have JB I don't yet, still on ICS. That may be the reason there is no clear all.

 

[Shotgun84]

Yeah I'm on jb