Galaxy S4 color saturation on black a little whiteSupport


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  1. cgentil

    cgentil Member This Topic's Starter

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    Hi,
    I've a problem with my S4, a color saturation on black, the phone shows some white traces on vertical and horizontal. All in black background the color saturation.
    It's a display problem? Or should I send the phone to guarantee to reparing?
    It's something like this:
     

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  2. cgentil

    cgentil Member This Topic's Starter

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  3. shmn

    shmn Well-Known Member

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    Looks like a problem with the screen itself or maybe the GPU? If you plan on sending it in...try a factory reset first. If that doesn't work you will now know it's a hardware problem and sending in will be your best option.
     
  4. cgentil

    cgentil Member This Topic's Starter

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    Tried few times the factory reset.

    Saw some article talking about color saturation...
     
  5. shmn

    shmn Well-Known Member

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    Link?
     
  6. cgentil

    cgentil Member This Topic's Starter

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  7. shmn

    shmn Well-Known Member

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    I don't see what that thread about saturation has to do with your problem. You seem to have a faulty screen which has nothing do with saturation.
     
  8. lotus49

    lotus49 Well-Known Member

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    This isn't anything to do with saturation.

    Saturation is when the colours are too vivid ie over-saturated. It looks to me as though you have a faulty screen. Mine does not have those lines on it and looks evenly black across the whole screen.
     
  9. Nick33

    Nick33 Well-Known Member

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    Cgentil, can i ask u what screen on ur phone this is? Bc check this out. I get this on menu screens when its actually a dark grey and not true black. Its strange bc urs is so uniform
     

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  10. Nick33

    Nick33 Well-Known Member

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    Oh yeah, go into a dark room and look and the bottom of the screen. Pics dont show ut fully but im wondering if its in the same issue category
     
  11. Nick33

    Nick33 Well-Known Member

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    Check out the app in the play store called "display tester" by gombosdev. This app will show u if u have any inconsistencies in different colored screens. I have none, so this issue has me stumped as well blah
     
  12. cgentil

    cgentil Member This Topic's Starter

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    Mine the colour isn't uniform...
     
  13. shmn

    shmn Well-Known Member

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    In my opinion, all these problem with the display are hardware problems. Exchange the phone with the manufacturer or your provider.
     
  14. cgentil

    cgentil Member This Topic's Starter

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    If I send to guarantee they will change the piece of hardware and don't give mt new phone.
     
  15. shmn

    shmn Well-Known Member

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    I don't know what the policy is on exchanges. But generally speaking, your phone doesn't get fixed...you get a refurbished phone or a new one if refurbs are not available. That's my guess because I don't know what country you are in or where you bought the phone or what the rules are. Call and find out. Nobody here can give you a better answer than the people who will actually be doing the exchange.
     

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