Help Galaxy s4 storage problem - I've done all I can!

[cahoots]

I have a 16GB samsung galaxy s4 with a 16GB SD card and I've only installed a few apps.

My internal storage says I have 23.21 GB worth of apps (apps data and media content) and 85.16MG of cached data....how can there be 23.21GB of apps if my internal storage is 16GB? I have tried clearing cache data and disabling apps I don't use. I have plenty of space on my SD card to add apps/music/etc. but it won't allow me to download anything new because of lack of internal storage.... I realize some of the app data must remain internal storage but certainly not that much! There must be some other problem. Help!

I tried doing the dump logcat method as well but when I dial *#9900#the option doesn't appear. The options that come up are 'debug utils' and 'MTKLogger'.

 

[breadnatty08]

Moved to S4 forum.

 

[ironass]

I have a 16GB samsung galaxy s4 with a 16GB SD card and I've only installed a few apps.

My internal storage says I have 23.21 GB worth of apps (apps data and media content) and 85.16MG of cached data....how can there be 23.21GB of apps if my internal storage is 16GB? I have tried clearing cache data and disabling apps I don't use. I have plenty of space on my SD card to add apps/music/etc. but it won't allow me to download anything new because of lack of internal storage.... I realize some of the app data must remain internal storage but certainly not that much! There must be some other problem. Help!

I tried doing the dump logcat method as well but when I dial *#9900#the option doesn't appear. The options that come up are 'debug utils' and 'MTKLogger'.

Thank you for your post.

There are currently 29 different models of the Samsung Galaxy S4 and over 2,000 different stock Samsung firmware versions, worldwide, covering 5 different Android platforms, Android 4.2.2, Android 4.3, Android 4.4.2, Android 4.4.3 and Android 4.4.4. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.

#1 Could you post your Model number and Android version...

To locate these, go to...

Settings > More > About device > Model number and Android version

This will give you the model of Samsung Galaxy S4 that you have and which Android version you are on.


#2. Your current Firmware, (not just Baseband), version .

To locate your current firmware version, go to the stock, Samsung, dial pad and type in...

*#1234#

This will give you your, "Version", details in full, usually 3 lines of information, AP: CP: CSC:, which may all be relevant.

*** If code *#1234# has been disabled on your firmware, you can download and install, free from the Play Store, Phone Info and it will give you, under Firmware Info... PDA, Baseband, CSC, versions.


#3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).


Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.


For more information, see, 29 Galaxy S4 models - know yours?

(Tip: You can go to the green bar at the top of this forum and click on, "User CP", which will take you to your User Control Panel and then select, "Edit your details", under the heading, "Your profile", on the left hand side. Here you can fill in your model and firmware under, "Current devices", in, "Additional Information". This ensures that your device details are shown under your user name on the left, in every post you make. You can update this as often as you like and will help other users immediately identify your current phone and firmware details.)

 

[cahoots]

Thank you for your reply. Here are the details:

Model number: GT19500
Android version: 4.4.4

Firmware
AP: 19500XXUAMDK
CP: 19500XXUAMDK
CSC: 195000JVAMDK

Carrier: Safaricom
Kenya
Not rooted

Thank you!

 

[lotus49]

I have a 16GB samsung galaxy s4 with a 16GB SD card and I've only installed a few apps.

My internal storage says I have 23.21 GB worth of apps (apps data and media content) and 85.16MG of cached data....how can there be 23.21GB of apps if my internal storage is 16GB?

The short answer is that you can't. Are you sure you are reading it correctly? Where are you getting the information about storage space from and can you provide a screen shot?

One useful way of checking what is taking up space is the free app DiskUsage. This will give you a detailed breakdown of what space is being used on your phone.