Support Galaxy SII 'freezes' after charging

Discussion in 'Android Devices' started by James86Smith, Aug 12, 2012.

  1. James86Smith

    James86Smith Member
    6

    Jul 30, 2012
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    Pascagoula, MS
    Hey all,

    When I leave my SII on the charger (outlet charging) overnight and come back the next morning, when I hit the power button it flashes the screen momentarily but freezes with it on.... it takes over a minute to shut off, make the screen reappear and be operable. This has happened every day for a few days and the first time, the screen wouldn't automatically time out since the setting for that had none of the radio buttons checked.

    Weird and making me a little concerned... any ideas? Thanks!

    James
     

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  2. Atma

    Atma Well-Known Member
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    Dec 26, 2011
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    Welcome to the forums James. :hello:

    Have you tried a factory reset to see if that fixes it?
     
  3. James86Smith

    James86Smith Member
    6

    Jul 30, 2012
    7
    2
    6
    Male
    Student
    Pascagoula, MS
    Thank you, Atmazz! :)

    Good advice - that would probably fix it. I hate to do a factory reset after only owning my SII a couple of weeks... I'll try a restart first.

    Thanks!!!
     
  4. Atma

    Atma Well-Known Member
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    I know, it can be a pain to restore apps. :)

    If that doesn't fix it, and you've only had it a short time, is it still covered by warranty?
     
  5. James86Smith

    James86Smith Member
    6

    Jul 30, 2012
    7
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    Male
    Student
    Pascagoula, MS
    It is - I bought it new & unopened in late June. Do you think I should call Samsung tech support about it?
     
  6. Atma

    Atma Well-Known Member
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    If it was me, I would try a factory reset first. It may be an software issue that's easily resolved. Tech support would probably get you to try that anyway.

    If that doesn't work, I would definitely be calling.
     
  7. James86Smith

    James86Smith Member
    6

    Jul 30, 2012
    7
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    Male
    Student
    Pascagoula, MS
    Will do... I'll post the results.

    Thanks!
     
    Atma likes this.
  8. James86Smith

    James86Smith Member
    6

    Jul 30, 2012
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    Male
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    Pascagoula, MS
    It worked!! Thanks so much : )
     
    Atma likes this.
  9. Atma

    Atma Well-Known Member
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    Great! Glad to hear it! :)
     

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