Garbled voiceSupport


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  1. kgkg

    kgkg Active Member This Topic's Starter

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    Is there anyone still having the same garbled call quality? It did not improve after Froyo. I have less stable signal now. The signal bar sometimes jumps down to 0 bar before jumping back to 3 bars.
     

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  2. Websurfer

    Websurfer Well-Known Member

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    No improvement in voice quality that I can tell. Some calls are fine and some are unintelligible. Signal bar is also erratic as you noted, jumps from 3-4 bars to 0.

    This is still the biggest issue with the phone as far as I am concerned. I had spoken to an HTC rep prior to Froyo release and he assured me that a fix would be forthcoming in Froyo. No mention of a fix in the list of improvements provided from Verizon at time of Froyo release and no indication of improvement after Installing RUU and doing a hard reset. Otherwise I have few complaints with phone.

    I am in the process of looking for a new job and it is embarrassing as well as frustrating when I have to keep asking a recruiter what they are saying.. At this level of technology the phone should have perfect audio reception as far as it can be controlled by the phone and not an issue with the network or the phone on the other end. I had good to excellent phone call quality with my previous phone, a Blackberry Curve 8330.

    Get it together HTC / Google / Verizon.
     
  3. Fine69

    Fine69 Well-Known Member

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    I have good call quality and sometmes well garbled sometimes its just moving the phone from my face or moving to a different spot.
     
  4. Clown Baby

    Clown Baby Member

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    I always hear calls fine, but people on the other end say they have troube hearing me from time to time. anyone have this issue?
     
  5. NoShftShck16

    NoShftShck16 Well-Known Member

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  6. rapidsandroid

    rapidsandroid Well-Known Member

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    Prior to Froyo, I had garbled voice, but seems Froyo fixed that at least for me. My calls are clear now, except for when I am in my apartment building but I think that is a structure issue. Also, I noticed the metallic garbleness (I know that not a real word) while on blue-tooth via my Jeep's hands-free talk was fixed.
     
  7. Twiz

    Twiz Well-Known Member

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    I still have calls cutting out.
     
  8. NoShftShck16

    NoShftShck16 Well-Known Member

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    are you calling iPhones? i hear they have call issues.

    [​IMG]
     
  9. whazzup2

    whazzup2 New Member

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    I had garbled audio reception at first and the phone was replaced. I updated to 2.2 and thought it was all behind me. Yesterday it's back again. Need to call tech support again. I really don't want to do another reset. It takes an hour or more to reinstall everything.
     
  10. david_from_pa

    david_from_pa New Member

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    I had purchased two phones at the end of May and early June that had the notorious intermittent choppy voice quality problem. I called VZW support at least once a month from June through August complaining about the problem and was advised to wait until the Android 2.2 update. When the update did not fix the problem, I called HTC support directly and was given some vague assurances that they know about the problem and that it will be fixed... sometime. HTC also said that they had far fewer reports of problems with more recently manufactured phones.

    I then called VZW support, referred them to my previously logged complaints from June through August and asked that they do the right thing and replace the phones with newly manufactured ones. They said that they would only replace them with remanufactured models. Escalating to a supervisor did not help and I agreed to go with the remanufactured units.

    I'm happy to report that after about two weeks, neither phone has experienced the choppy call quality problem. The call quality on both of them is the usual, crappy call quality we've all come to expect and tolerate from just about every cell phone on the market.

    On an unrelated note, the battery life still leaves a lot to be desired, although I confess to be a rather heavy user of data and other battery draining services.
     

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