I recently purchased the MK802 from Pandawill.com. The device showed up with various issues, all were software related. I contacted Pandawill customer service and after sending them a video, at thier request, showing my issue. It took 3 days to receive a reply of which I couldn't make heads or tails... Hi Thanks for your information. About The browser gives the App Not Responding message ,pls check the app if it is free and the vistion if it is right ? About the popular apps, such as Netflix, are "Not Compatible",pls note that the item try to use Android apps again, as the item can't upgrade other apps. Any news,pls contact us. Regards Fang I replied explaining my problem understanding the previous response and I received another email 2 days later ... 退件： Dear Good day. Thanks for your support on pandawill.com online shop. Really sorry about the problem. Could you pls go to the local repairement store for help, if the cost is proper, Pandawill bear it. Thanks for your time and best regards. Sincerely Bella Pandawill So after looking and looking I found a local shop willing to reflash the device with no promises of functionality after and the cost would be $30 the same they charge to flash ANY android device. After the reflash the device now runs like a dream and is 100x better then it was. I informed Pandawill of the cost and received this... Dear USD30 is not proper when the item is only cost USD68.99 . The most we can offer you USD10 .. Thanks for your time Anna So I told them where they could put that $10 and I am writing this to warn any other potential customers to steer clear of this site as almost everything they sell is available on eBay, most times for cheaper, and eBay has far better customer service and avenues for customer satisfaction. Don't make the same mistake I did. Moderators: Not sure if this is in the right spot. Please excuse if it isn't.