Support General questions thread/discussion (New to Android/M7?)


  1. c04vu5

    c04vu5 Member

    Can anyone verify if factory reset would erase any pictures on my phone?

    And if it would, how to recover without losing them?!

    Thank you

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  2. Metroid Prime

    Metroid Prime Oil Can!!! Oil Can!!! VIP Member

    Moved to Android Lounge section. :)

    Welcome to AF, c04u5. :)
    If you have an SD card and you're pictures are saved on there then no it shouldn't especially if you check a box when you're about to to not delete contents on the SD card. You could always safely unmount the SD card to remove it in case you're not sure and want to be on the safe side. :)
  3. c04vu5

    c04vu5 Member

    No SD card with the HTC One.. :/ Unfortunately.. however.. If user data isn't affected or effected.. then should be ok.
  4. Ze Veteran

    Ze Veteran Well-Known Member

    Get a Dropbox account, sync your pictures. THEN do your factory reset.
  5. andygu3

    andygu3 Well-Known Member

    Or use Google+, instant upload
  6. charliehowes

    charliehowes Well-Known Member

    Just got my HTC One yesterday and on the whole I really like it, however I have a couple of issues that hopefully someone on here might be able to help me with ??

    Is it possible to have a full settings shortcut on any of my screens ?
    Whenever I try to add this like I have done on previous phones it's asking me to be more specific and choose an option out of the settings menu rather than letting me have the settings shortcut in general.

    Is it possible to knock off the options bar from the bottom of Facebook and Twitter ?
    Before deciding on the HTC One I was really looking forward to going from the 4.8" screen of my S3 to a 5". Then because I wasn't impressed with the S4 it was a straight choice between the Xperia Z and the HTC One.
    In all honesty that would have been a no brainer had The One packed a 5" screen, which was one of the only things that was putting me off.
    With this options bar in place at the bottom of the screen on both apps it makes the viewing of both apps around 3.5" which I'm really disappointed with :(

    Can I make the battery indicate show the percentage in the notification bar or do I have to download another app ?

    Also I've been having music player issues. I spend a lot of time flicking through radio shows and mixes that I've downloaded, something I've never had a problem with on any other phone I've had.....until this.
    When I'm flicking the progress bar to skip forward the music stops playing forcing me to mess about with it to get it started again.
    Then the music player keeps freezing but with the music still playing, when it does this I'm unable to pause or change tracks.
    Has anyone else experienced this and if so what did you do, if anything, to fix it ?

    Whilst on the subject of the music player any music that was listed as "unknown artist" download some track art which for some reason is Diana Ross ffs lol. How do I stop it doing this and is it possible to remove this artwork from the 20 or so mixes that it's associated itself with ?

    Thanks in advance :eek:
    baldbobc likes this.
  7. Scootmien

    Scootmien Well-Known Member

    i can't answer all your queries but I can answer some of them.

    On the settings shortcut issue, just add in Settings as an app rather than as a shortcut. That way it opens the full settings menu not a submenu.

    There isn't a way to add in the battery percentage but a lot of us use Gsam from the app store as it gives really detailed info on battery use. The Battery Life thread has loads of screenshots from it for reference. That app has multiple options for battery percentage in the status bar.

    You can stop the Music player from adding artist photos or album art by going to music Player > Options > Top two tickboxes.
  8. EarlyMon

    EarlyMon The PearlyMon Moderator

    I went through that bottom bar reducing screen area frustration with my One X.

    I rooted and went with a rom that remapped the buttons and got rid of that bar, problem solved. If rooting is for you, I believe that we list a rom that does that in our root forum. Makes long-press on the back button the new menu button as memory serves.

    PS - it's actually called the overflow button rather than the menu button by Google, but a rose is a rose, ok.
    charliehowes and toad6386 like this.
  9. craftycarper

    craftycarper Well-Known Member

    I don't think you can show battery bar as a percent in the notification bar without rooting and flashing a mod.
    EarlyMon and charliehowes like this.
  10. Hadron

    Hadron Well-Known Member

    GSAM Batter Monitor can put up a percentage in the notifcation part of the status bar, but that's in addition to the standard icon rather than replacing it.

    So yeah, that's downloading another app.
    EarlyMon, charliehowes and toad6386 like this.
  11. motownman

    motownman Member

    Picking up my HTC One today:)

    I have 5 e-mail accounts set up in the stock e-mail app. on my One X.

    Is it possible to back up/restore these accounts or transfer them to my new phone.

    Thanks in advance
  12. sikclown

    sikclown Well-Known Member

    Check out HTC Transfer Tool in the Play Store. It helps transfer all your old info from your old Android to the One. I am not positive but it should transfer your email accounts.

    The new HTC One - Move stuff from an old Android phone to a new one - YouTube
  13. motownman

    motownman Member


    Got the phone and ran the transfer function.

    Wouldn't transfer the contacts or e-mail accounts. It did transfer sms, photos, calender and bookmarks.

    i should add that I used MyBackUp Pro which was not a good experience, unless I did not use it correctly. I thought when I backed up the apps that it would back up history held in those apps like game scores, notes etc. Especially my splash ID app which had my passwords stored in it. But unfortunately not. Even then I couldn't restore more than a couple of apps at a time or it wiuld lose connection standing beside the router.
    EarlyMon likes this.
  14. lone_par

    lone_par Member

    Hi guys - absolutely loving the HTC one, but I've got a couple of things I need help with having moved from iOS.

    On the HTC email app, it keeps reverting to 'all email' folder when I come in and out of the app. For example, I will get an unread notification, read the email or delete it from the inbox, and come out the app (when in the inbox). And when I re-open the app, it takes me to the all email view so I can see every email including ones in the trash.

    The other niggle I have is that being OCD - I've noticed that the silver bezel at the top of the phone (where the speaker is) has got a slight gap between it and the white bezel that surrounds the phone. Has anyone else noticed this on their phone. The rest of the bezel around the phone is completely gap free and flush. It's not impairing use of the phone or anything - more just a slight irritant at this stage. I'll try and post a photo later as the HTC is my only camera available just now!

    May will try and head along to the 3 store and see what they say to it.
  15. KOLIO

    KOLIO NOTEoriously XPOSED Guide

    Here's one of the best reviews for the ONE & it mentions the gap you're referring to.

    AnandTech | The HTC One Review

    Whether it's actually something to be concerned about is a fair question.Perhaps a direct communication to HTC will get you an answer.

    As for your e-mail queries,I'm sure someone will chime in soon to help (still patiently awaiting U.S. release).....:D
    lone_par likes this.
  16. EarlyMon

    EarlyMon The PearlyMon Moderator

    Go into your mail settings, you ought to be able to set the default view to just the inbox rather than all folders. That's been a standard setting option with HTC Mail all along, so even though I don't have your phone, I'd be really surprised if they changed that.
    lone_par and KOLIO like this.
  17. lone_par

    lone_par Member

    That's what I thought I'd be able to do, but can't see it anywhere in my settings? If it's worth mentioning I'm using my icloud email (me. Com).

    These are my two screens. Is it because I've got all folders set to sync?

    [​IMG]

    [​IMG]
    EarlyMon likes this.
  18. EarlyMon

    EarlyMon The PearlyMon Moderator

    I use me.com and others.

    Ok, my bad, poor description.

    Open Mail, 3 dots, Folder.

    Is that set to all messages or all inboxes?
  19. lone_par

    lone_par Member

    It's set to inbox at the moment, but it I was to go out of mail, get a new email and delete or whatever it randomly goes to the all messages view and I have to manually set it back to inbox only.

    [​IMG][​IMG]
    KOLIO likes this.
  20. EarlyMon

    EarlyMon The PearlyMon Moderator

    So, it's doing that on just normal email work then?

    Yeah - that's a new bug, I've not seen that on Sense 1, 2, 3, 3.5 or 4.

    Best thing is to contact HTC and let them know - please keep us all posted on that. :(
    lone_par and marctronixx like this.
  21. Fonzig

    Fonzig Well-Known Member

    Can someone with a UK simfree HTC One tell me what the software number is please?

    Thanks:)
  22. Scootmien

    Scootmien Well-Known Member

    1.28.401.7
    Fonzig likes this.
  23. oldpalmguy

    oldpalmguy Member

    (USA Only):)
    Do you think it will be possible to unlock a Sprint ONE?

    If so, will it work in Europe assuming I get a local sim?

    (are GSM capabilities in proper bands available if appropriate sim is installed and phone is unlocked?)

    Are Ones in black available?

    Does anyone have a quote or info from HTC regarding cost to change out battery? (I'm thinking 2 yrs. away here.)
    gator3853 likes this.
  24. sikclown

    sikclown Well-Known Member

    1) I assume Sprint will stick to it's policy of having to be on Sprint for X amount of time before they will unlock the SIM. They mention in the Get Started Guide that in order to activate the Worldwide Service you must first at least have run some Sprint Data.
    2) It has GSM 850, 900, 1800, 1900 MHz and UMTS 850, 900, 1900, 2100 MHz. LTE will not work in Europe no matter what.
    3) Black Ones are not available for order yet
    4) No quotes on swapping out the battery but based on iFixIts tear down it doesn't look like it is a simple process, if possible at all.
  25. Spanish Sahara

    Spanish Sahara New Member

    Hi guys, I wonder if you could help. I have just got my HTC ONE and after a few hours I've sorted my people app and have it how i want. All the people I have the mobile number of with their Facebook photo as their pic in my phone. simple.

    Now I've gone into create a group of people in messages however when I go to add people from contacts the list has ALL of my facebok contacts and hundreds of random e-mails that I've used over the years. WHY ARE THEY THERE? its so f annoying. I just can't understand why anyone would want their contacts looking that that jumble of crap.

    Can anyone help? cheers

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