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Generic Network Failure ProblemSupport

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  1. AndroidDroid

    AndroidDroid New Member

    For some reason, i cannot receive/send mms anymore. When i do send a picture, i get a red triangle that says, Message Unable to Send. Generic Network Failure. I've scoured the net in order to find some possible solutions, but have found nothing. I've tried clearing data,turning wifi off, but nothing works. Any new ideas?

    If nothing else works, I'll have to do a factory reset. But I don't want to lose all my texts and contacts.

    Any idea how to fix this? It's really frustrating.


  2. dmullens

    dmullens Active Member

    I'm wondering the same thing. Started getting it tonight. Although, it's the first time I've tried to send a picture with this phone. I keep seeing people talk about doing a "Hard" reset. Since my phone is rooted, I don't think I want to do that. Hoping there is some other option.
  3. sharksfan7

    sharksfan7 Well-Known Member

    I'm not exactly positive on this particular error since I've never experienced it myself. But a couple of things to check before doing a factory reset.

    First, verify your APN settings, Settings>Wireless & networks>Mobile Networks>Access Point Names. Check with your carrier to find out exactly what they should be.

    Second, make sure you don't have an app or something that blocks the mobile data network. MMS uses mobile data to send & receive, even if you're connected to wifi. With Sense, it will automatically turn mobile data on when it's sending or receiving the MMS, then turn it back off. If you're running a custom ROM, you may need to have the mobile data turned on at all times.

    @dmullens: you mentioned in your previous posts that you use Droidwall. That's probably the culprit. Try turning that off and send a MMS and see if it works then. If it goes through, then I guess it's up to you to decide if you want to configure Droidwall to let that data through.
  4. gnosisjunky

    gnosisjunky Well-Known Member

    This honestly can be a network problem. One of two things. Your network area can be at or over capacity or a single tower can go down which increases the demand if other towers. If it is your phone or like a bad application a hard reset can fix it and give u a fresh start. I don't stay with any one rom for to long so I am wiping data all the time.
  5. stewcotts

    stewcotts New Member

    I've done the factory reset and started over too. I still get the same error all the time when I try to send a picture or receive one and still and still nothing I'm using an unlocked and I love this phone and for the life of me I can't figure it out. Can someone please help.
  6. Haydnos

    Haydnos New Member

    Best Answer
    My phone does this all the time and i think its to do with 3G connectivity as my house is not entirely 3G friendly and also because when i do go into a 3G area the MMS works and i receive the image. This unfortunately means there's no remedy for the problem other than finding a 3G area in your home.

    I've found that the easist way to find a place that gets 3G coverage is by changing my Network mode via settings>Mobile networks>Network mode and switching from GSM/WCDMA auto to WCDMA only. This makes the network work (say 3 times fast!) via 3G only and allows you to find hotspot's by looking at the strength of the signal you get, if any. Now all you have to do is put your phone in the 3G spot whenever you receive a MMS. A minor inconvenience but very much a first world problem.

    Remember to switch back to GSM/WCDMA auto when you've found your 3G oasis to be able to recieve calls/sms in non-3G areas. Hope this helps.
    Britney B likes this.
  7. Britney B

    Britney B New Member


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