Get your activation fee credited!

[Brent Pierce]

I had heard about people getting there activation fee credited back to there bill, so I wanted to take back my $18 fee.
So, last night, I sent Sprint a friendly email discussing this issue, and this morning, I received a response acknowledging that they will credit my account.

My initial email to them:

I love my new HTC EVO. The first payment is coming up and I
noticed that there was an $18 activation fee. I have many friends that
have said that they're activation fee was waived before the first
payment. Is there any way you can waive this payment for me? I've been a
loyal customer for years on my previous family plan, never having
another carrier for a my phone.
If you could simply waive this small, one-time fee, that would be
awesome!

Thanks
-Brent Pierce

Their response:

Dear Brent Pierce,

Thank you for contacting Sprint. I am glad to assist you with the
handset upgrade fee charges.

The Handset Upgrade Fee is a one-time fee applied to validate the
activation of service on the new handset. This is a system requirement
and assists in the configuration of the services on the network.

Whenever a new handset is activated, our system automatically applies an
upgrade fee to the account.

Since you were promised that the upgrade fee will not be billed, I have
applied a credit of $18.00 plus the applicable taxes. This credit will
appear on the next invoice. The updated balance due on your account is
$99.85.

Thank you again for writing us.

Sincerely,
Tony the Tiger
Sprint

So, if you want that fee credited, and don't want to call them and deal with weaseling your way onto their good side, simply shoot them an email.

PS. His name was NOT Tony the Tiger. That would have been funny though, wouldn't it?

 

[81_]

wow...much easier than what i dealt with.

i'm a new customer with spritn was irked that people buying online don't pay a fee, while i bought instore pay a fee, so i called.

long story short, the 6th person i talked to credited 50 of the 72 back. it was a fight, but i'm satisified.

biggest arguement was i couldn't buy it online to save on the fee, because it was never for sale online