get your retuern email? Post here!General


  1. cammykool

    cammykool Well-Known Member

    Hi Cameron,

    Apologies for the delayed response- we've received incredible demand for Nexus 7. A replacement device will be provided and your original device will be inspected if you elect to send it in for warranty replacement.

    *Important*

    RETURN YOUR ORIGINAL DEVICE
    You’ll need to return your original device to our service center. Additional charges for the full price of the device will be incurred if our service center doesn’t receive your original device within 21 days of your replacement delivery.

    UNDERSTAND YOUR WARRANTY COVERAGE
    Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.

    If you elect to send in your device and receive a replacement after reviewing the warranty, the first step is to return your device using the attached RMA.

    Please package the item carefully. The original packing materials may be used. If you are returning fewer items than in the original shipment, please add effective packing materials to ensure the box and the enclosed device(s) are adequately protected from movement inside the shipping box.

    For detailed instructions on preparing an item for return, please visit our Help Center at Preparing an item for return - Google Play Help

    To initiate the return of your original device you'll need to do the following:

    1. Print the attached Return Authorization form

    2. Insert the Return Authorization form into the outer UPS box.

    3. You'll receive a UPS shipping label attached in a separate email. Check your email spam folder if you don't receive this shipping label within the hour.

    4. Print this shipping label and affix it to the UPS box.

    5. Take your package to any location of The UPS Store

    Advertisement
    :
  2. Atma

    Atma Well-Known Member

  3. GalaxyNexus

    GalaxyNexus Well-Known Member

    What if you just want to return it? Can I not get a new one?
  4. alextop30

    alextop30 Well-Known Member

    I believe that is ho it work an out have a time frame allowed to return the old or he device that needs repairing. In this case it seems to be 21 days which will be nice to inspect the new device an determine whether everything is working and looking as it should. :)
  5. cammykool

    cammykool Well-Known Member

    Yes. That's how it works
  6. VeNoMzRevenge

    VeNoMzRevenge Well-Known Member

    le sigh, i have to join the ranks of the people who are returning for a new model.

    I have the screen separation issue and i have contacted google for the return.

    Will post when i get an email.
  7. DonaldGreig

    DonaldGreig Well-Known Member

    I got my return email last night and processed the replacement which has just been shipped. Still not clear how I send the old one back. It's TNT in the UK but no shipping label received so far. Have contacted Google again.
  8. Xyro

    Xyro 4 8 15 16 23 42 Moderator

    To anyone who has requested an exchange, did you ask for it by email or phone?
  9. shocker80

    shocker80 Member

    I did everything from the play store and they replied with the rma process via email in about 2 days. I ordered the replacement and got an email saying it was due to ship in less than a week. I have 21 days to return the defective one or I'll be charged.
  10. VeNoMzRevenge

    VeNoMzRevenge Well-Known Member




    I did so over the phone.
  11. VeNoMzRevenge

    VeNoMzRevenge Well-Known Member

    Got my return email. It was pretty quick. Didn't wait more than 12 hours.

    Placed the "order" with the link provided. Didn't get the tracking number of the device sent out yet. Prob get it tomorrow and it will be here tuesday.

    Found out that my device did not match the serial number that they had on file. Glad I called 2 days after i first got my device. If they didn't match when returned, i would have been pretty screwed.

    New lesson learned, check the serial number of the device against what google has on file for new devices. Seems like even the automated packing system (if one is used) can make a mistake.
    Xyro likes this.
  12. jmar

    jmar Nexican VIP Member

  13. DonaldGreig

    DonaldGreig Well-Known Member

    Got my shipping notice yesterday and replacement device arrived at home today. Still can't get any sense from Google about returning the faulty one here in the UK.
  14. DanielM426

    DanielM426 Well-Known Member

    Just got my email. There are a few things I'm concerned about though.
    -Is the screen rise severe enough? Should I make it a bit worse?
    -Serial numbers. The number itself has completely faded but none of the FCC crap. Very sketchy of Asus IMO. Luckily one of the numbers on the box matches the About Tablet>Status info.
    The main concern I have though is that the serial number has worn off while everything else on that sticker is holding on fine. To me that's pretty suspicious. Like Asus doesn't want you to be able to return it. Also, who the heck makes the serial number removable!? Usually that info is engraved into the devices. I'm going to college soon and if the tablet was stolen anybody could just remove the sticker. I'll just have to be more careful.
  15. Xyro

    Xyro 4 8 15 16 23 42 Moderator

    Which sticker are you talking about? The one at the bottom of the back case? (I don't have mine on me to check).

    I'd be really surprised if the serial number isn't inside the device too.

    EDIT: Yeah, the serial number is printed on another sticker inside too. You can see it in in this tear down, attached to the back pannel. It's really easy to remove the back pannel too, FYI. I just got a fingernail in to start with, then slid a guitar pick around the edges and it pops open.
    DanielM426 likes this.
  16. jmar

    jmar Nexican VIP Member

    I just cancelled my return request. Too much of a hassle for just a creak.

    I will be happy with mine.

    jmar
  17. DanielM426

    DanielM426 Well-Known Member

    Thanks Xyro! After all the time I've spent trying to fix the creaking, and screen rise (See my thread) I never noticed the number there :D Ok well that calms one of my fears now
Loading...

Share This Page