Getting a replacement MomentSupport


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  1. neutron

    neutron Well-Known Member This Topic's Starter

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    Well, the Sprint Store had to order a replacement Moment for me since my completely stock 2.1 Moment has been having so many issues as of lately. The latest one being text message receipt. Yes I have auto retrieval turned on yet after a while the only way for me to get a text message was to restart my phone. This is after dealing with the CDMA lockup after being on WiFi, and constant battery drain issues.

    I'm really sick of this phone. How many replacements will Sprint do before allowing a change to a different model?
     

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  2. SoulTerror

    SoulTerror Well-Known Member

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    We have been told 3, but then they only want to change you to a Hero or another Moment. My wife has been trying to get out of her's, but does not want a Hero since it has no keyboard.

    I hope you have better luck with your replacement, I just got one yesterday and the USB port is junk, I have to plug it in just right and hope it don't move to get a charge, so I'll be calling the store here in a few minutes when they open to have them order me another phone.
     
  3. neutron

    neutron Well-Known Member This Topic's Starter

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    Sprint left me a voicemail yesterday saying my replacement phone is at the store ready for pickup. Will they do a transfer of everything or will I need to do a backup/restore after getting the new phone?
     
  4. SoulTerror

    SoulTerror Well-Known Member

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    They won't back anything up. They'll just take your battery and SD card, put it in the new box.
     
  5. neutron

    neutron Well-Known Member This Topic's Starter

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    Yep, picked it up at lunch today. Not sure if it's refurb or new. The Sprint guy didn't know. It looks new but looks can be deceiving.

    I just got my stuff restored. All they transferred were my contacts, but I lost all of my pics for my contacts. :(

    I sure hope this phone works properly. I'm not counting on it though.

    Any way I can get Sprint to bend a little and allow me to get a replacement phone other than the Moment?
     
  6. EmoTonyB

    EmoTonyB Well-Known Member

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    absolutely! you can have a Hero... :D
     
  7. neutron

    neutron Well-Known Member This Topic's Starter

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    Yep, all Sprint will do at this time is to give me a $100 credit on any new phone EXCEPT for the EVO and Epic 4G. You've got to be kidding me....

    EDIT: Customer Retention is refusing to budge. The supervisor there told me my only option was to swap it with yet another Moment. I have to limp along on this phone for another 2 months until 1 month before my upgrade is due. My wife's Moment is even worse and I don't want her to have to limp along for another 15 months since her phone is the second line. The rep was pretty rude about it too.
     
  8. dannyg40

    dannyg40 Well-Known Member

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    The Evo is the best thing out there and its flying off the shelves. I think Sprint is regreting putting a great phone out there like the Evo. Ticks me off cause the guy in work upgraded from a Lotus to the Evo after 3 years and he can sit there for almost 3 hours playing with his phone watching movies and playing on the internet while Im recharging my battery on my moment after 20 minutes of using it. Ever since I upgraded to the new Andriod 2.1 my battery went from bad to worse.
     
  9. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

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    Sprint is regretting the Evo? What? It's probably singularly responsible for Sprints first positive custome retention and groth numbers in ages. Sprint loves the Evo. Also, there's something seriously wrong with your phone or miraculous with that Evo if it's getting significantly worse bat life. If there's one weakness in the Evo, it's poor battery life. My Radioactive 1.8.7 equipped Moment has very similar battery life as my neighbors stock 2.1 Evo. It might even be slightly better.
     
  10. neutron

    neutron Well-Known Member This Topic's Starter

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    My other favorite response from the customer retention supervisor was this: I had asked her since she says the Moment is one of their premier phones why is it that Samsung and Sprint have given up on it and publicly announced that 2.1 is the last update for it, considering the phone hasn't even been out a year yet. All she could say was she had never heard that announcement.... :rolleyes:
     
  11. dannyg40

    dannyg40 Well-Known Member

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    Is there a Android 3.1 for the Evo already ? Guy in work who has it got an automatic update that took an hour to download and install and he said the update was for version 3.1. Wish the moment would auto update.
     
  12. neutron

    neutron Well-Known Member This Topic's Starter

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    The latest Android OS period is 2.2

    Your coworker must be mistaken.
     
  13. SporkLover

    SporkLover Well-Known Member

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    I agree. I never had that issue on my moment, and 3 hours is not an issue on my Evo. The difference in battery life should be negligible, maybe slightly in the Evo favor, but nothing worth bragging over.
     
  14. dannyg40

    dannyg40 Well-Known Member

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    I know there is something seriously wrong with this phone. Shut down all apps and still no better battery life.
     

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