Dear Customer,
Thank you for contacting us. We appreciate the opportunity to assist you.
We are sorry for the inconvenience you are experiencing.
Unfortunately the 'Samsung Account' is not available for all devices. If the 'Samsung Account' option is not found on your device under 'Settings' > 'Accounts and Sync' > 'Add Account' you cannot use this function.
If you encounter any other issues please don't hesitate to contact us.
Thank you for using our services. Your satisfaction is very important to us.
Kind regards,
Customer Service Center
<img alt="" style="vertical-align:middle;margin-right:5px"> samsung account on gio
phone: gt-s5660m
android: 2.3.4
when i go through the menus to 'add an account' as shown in the attached picture, there is no 'Samsung account'. I do have the Google account showing and signed it.
how can i get the Samsung account to appear so I can set it up?
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I understand from your query that you are unable to find the Samsung Account in your Phone.
We regret for the inconvenience caused to you,We have found your Email id
e@mail.com in our system that means you have a registered Samsung Account,I kindly request you to share your Error Screen shot to enable us to take your problem further.As every Samsung phone must have an option to add an "Samsung Account" by default.
Awaiting your response.If you have any other queries please feel free to contact us.
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Attached is the screen shot, that shows there is no 'Samsung account' option for me to select and set up. How to I get that to appear as an account I can set up?
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We are sorry to tell you that some device version don't have "Add Samsung Account" option, but if you sign in other Samsung apps, samsung aco**** will appears in your "Accounts and sync " menu automatically.
If you have further questions,please feel free to contact us.
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I went to the Samsung Apps icon signed in, but when I go back to the Settings > Accounts and sync > Add account menu, there is still no "Samsung account" option. The screen looks the same as it was in my last attachment. Without doing this it seems like I cannot use the Samsung "Find My Mobile" features.
