Gmail app not workingSupport


Last Updated: 2012-03-31 21:32:37
  1. Frustrated12

    Frustrated12 New Member

    Starting yesterday (3/21) Gmail will not work. I open the app and it goes to my inbox, but I can't do anything. It's frozen (pressing menu does nothing and I can't open any emails), it turns black and then goes back to the inbox or rapidly slides around as if scrolling was from side to side instead of up and down. I've occasionally been able to get it to labels, but the inbox is still inaccessible. I've shut down and restarted my phone, but it makes no difference.

    I've forced stopped, cleared data and cleared cache multiples times. After clearing data the app is empty, I go to accounts, it says there are none so I go through the process of adding one, but it says that account already exists on this phone. I go back to the main page where it's "waiting for sync", I hit refresh and it syncs to my inbox, but is just as frozen as before. Lastly I've uninstalled updates (it's now back to version 2.3.4.1), but it hasn't made a difference. When I go to the market and try to update it I get this:

    "Error: Your order is processing, your item will be available in a few minutes."

    It says it's starting download, but nothing changes. Does anyone have a solution for this short of a factory reset? I really don't want to have to back up all my data and write down every app I've installed so I can reinstall them again, especially since one or two of them are no longer available or not longer available for free.

    Notes: Phone has Gingerbread 2.3.3. I have not recently installed any apps.

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  2. Adolon

    Adolon New Member

    I'm having exactly the same issue. I'm running Gingerbread 2.3.3 on a Galaxy S2.

    I tried all the same steps you described above, with the same results (including trying to download an update from the market).
  3. Frustrated12

    Frustrated12 New Member

    Glad I'm not the only one, could mean it's a widespread problem that Google should be addressing. I hope it's fixed soon. :(

    Here's a new one. I opened the app, it loaded my inbox and displayed the most recent emails, then it turned black and now it's displayed only up to March 18th.
  4. Frustrated12

    Frustrated12 New Member

    The app seems to have spontaneously resolved its problem. It opens now, can send emails and appears to be fully functional.

    However, I still receive the error shown in my beginning post when I try to update the app, so I can't update it to the newest version yet.
  5. Frustrated12

    Frustrated12 New Member

    The problem with updating from the play store app continued to persist, but as of now it's finally fixed. The Play Store is now accessible from your browser. Gmail wasn't displaying as installed, so I told it to install while making sure the wifi was on. My phone downloaded and updated the app!

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