Support gmail preview of documents not working

Discussion in 'Android Devices' started by ggoss3, Apr 23, 2009.

  1. ggoss3

    ggoss3 Member
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    Sep 23, 2008
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    When ever i try to previw a file (word, excel, pdf) in my gmail account I get a force close error msg anyone else getting this msg? And know what is causing it?

    It specifically says:
    The Application Gmail(processcom.google.android.gm) has stopped unexpectedly. Please Try agian.
     

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  2. ggoss3

    ggoss3 Member
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    Sep 23, 2008
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    So i'm guessing no one else is having this problem or they don't have a solution. I didn't want to reset my phone, but guess i'm going to have too and redownload everything.
     
  3. Roger H

    Roger H New Member
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    Apr 28, 2009
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    I'm having the same problem.

    Anyone else?

    Any suggestions/solutions?

    TIA,
    Roger H.
     
  4. dynodroid

    dynodroid Well-Known Member
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    Apr 9, 2009
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    Are you guys rooted or anything? I'm not sure what the situation is as I haven't had this problem and haven't heard of it occuring before. I am more than welcome to look into it for you though.

    I'm trying to find some information through Google, I hope you're doing the same, or I'm just wasting my time as this isn't really my problem.

    Just a reminder, you shouldn't restart your phone yet. Cupcake is being released OTA and it just might fix your problem. Be patient.
     
  5. ggoss3

    ggoss3 Member
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    Sep 23, 2008
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    I'ved asked tmo their only suggestion so far is rebooting. I don't have a rooted phone. I'll wait for the update to see if it fixes my problem though as thats a good idea.
     
  6. justjimjpc

    justjimjpc Premium Member
    VIP Member
    663

    Nov 3, 2008
    10,543
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    Washington DC, USA
    go into setting an do a factory reset ...
     
  7. Roger H

    Roger H New Member
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    Apr 28, 2009
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    Thanks for the suggestion.

    I did see this suggested when searching on Google; but several people said that it only helped for a while. I didn't feel like going through the hassle of restoring everything (once again) after a reset, if it wasn't gonna help much.

    However, maybe I'll give it a try - I've got my apps backed up, and a backup app for other stuff. (Couple more times and I'll be an expert at this. :)

    I'll let you know how it goes.

    Thanks again,
    Roger H.
     
  8. Roger H

    Roger H New Member
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    Apr 28, 2009
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    OK, it worked. After a hard reset, I can Preview documents (XLS, PDF) in Gmail.

    I have already restored my settings, and now I'm reinstalling apps. I'ma gonna take it slow, a couple at a time, just case one of them broke it last time.

    Thanks for the suggestion, justjimjpc (and the encouragement to risk my life's work; uh, I mean, phone settings :).

    Appreciate it,
    Roger H.
     
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