Goodbye HTC Desire, and good riddance!


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  1. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    Ok, before I start my little rant, I am aware that most people have had good experiences with this phone and that I may just be the most unlucky person in the world. However, I think it is important I share my issues with this phone. This is not a bash of the Desire which, aside from my issues, I think is the best phone on the market - provided you can get your hands on one that works.

    I got my first Desire about a month ago. It had 3 dead pixels and a ton of dust under the screen. I returned it the next day and Carphone Warehouse swapped it over. The next one was fine for a while, but I quickly noticed dust under the screen. Then it started rebooting itself constantly, often requiring a battery removal to stop it. Again, a return.

    The next phone had, you guessed it, dust under the screen, but I could live with it. What I couldn't live with was the fact that it turned off randomly and the vibrating mechanism was clearly broken, resulting in my phone clicking rather than vibrating.

    My forth phone (yes, forth) had, yes, DUST under the screen. It also regularly would refuse to vibrate at all (for calls / texts / haptic feedback), even though settings were correct.

    Being on my forth phone I was too embarrassed to go back to Carphone Warehouse, despite the fact staff had always been very helpful, so i contacted head office and told them the issues. They agreed that 4 faulty phones was ridiculous and agreed to give me a refund. I have just done this and I am so glad I am free from this amazing but flawed handset.

    I know what you are thinking, you probably just got a bad batch, and perhaps you are right... but there are 3 Carphone Warehouses in my area, and I tried all of them when returning phones - partly to avoid looking really dumb and secondly because I wanted to try and make sure I wasn't getting another from the same batch. My first phone with the dead pixels was actually bought in another town 80 miles away.

    So, to clarify, ALL my phones had dust under the screen from unboxing. 2 of them had vibrating issues and 1 constantly rebooted. I loved Android, but I am now VERY wary of HTC. I think they have potential, but in my experience are cutting corners in terms of build quality.

    I will buy another phone soon, what I do not know, but hopefully it will be Android based.

    Potential buyers - perhaps I am the most unlucky person when it comes to phones, but I would recommend you check your phone very thoroughly before you leave the store.

    What I would say however is that Carphone Warehouse were amazing throughout this whole little saga... staff were friendly, understanding and always took my issue seriously. So a bit shout out to them and I will def be buying my next phone from them.
     

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  2. Nodders

    Nodders Well-Known Member

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    Just to confirm you are the most unlucky person when it comes to phones.

     
  3. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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  4. dajomel

    dajomel Well-Known Member

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    I would like to make one point and that is that CW would buy in bulk and distribute to their stores and so all stores in your area are likely to have phones from the same batch. Therefore going to different stores would achieve very little indeed.

    All I can say is that both my partner and I have HTC Desires, I also had a HTC Touch HD beforehand and not one of them has had any issues at all. No dead pixels, no "mechanical" issues, no technical issues etc. All 3 phones have worked as well as expected.

    Does seem like you were unfortunate and so I can see why you feel the way you do but I am sure if you add up all the Desire sales and then look at how many actually have the faults you had it would be an incredibly small percentage.

    Good luck with whatever phone you get next.
     
    nx1977 likes this.
  5. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    Agreed, reading around this forum it is clear I am in the minority, but I am still shocked by what I experienced.

    Talking of alternative upcoming phones, any recommendations?

    Not too keen on the galaxy S, felt a bit tacky.
     
  6. wuthton

    wuthton Well-Known Member

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    If you can spot 3 dead pixels in 384000 I very much doubt you will be pleased with anything.

    I refuse to believe you could see 3 dead pixels.
     
  7. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    3 dead pixels in roughly the same area on a white background stick out like a sore thumb... and given that many applications (e-mail/messages) use white backgrounds, it was very clear. The worst bit was was that the pixels were in the area where the HTC Clock goes, on the white part, so you could always see them. Believe me, 3 dead pixels on a small screen are noticeable. If they had been in the status bar, perhaps you are right that I wouldn't notice them, but these were not.

    I am not in the minority here, search google and you will find loads of people taking entire televisions / phones etc back due to one dead pixel... My TV actually has a dead pixel in the top right hand corner... and it doesn't bother me - in fact I have never noticed it since I originally found it when I first got the set, but for a phone that tends to display fairly static images, dead pixels are awful.
     
  8. PARAD0X

    PARAD0X Well-Known Member

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    Its very easy to see dead pixels.
     
  9. EddyOS

    EddyOS Well-Known Member

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    tbh only other thing in the same league as the Desire is the iPhone 4...

    My 2p, got my Desire from CPW 2 days after it was released and have never had a hardware issue with it (the odd software glitch but I can live with that)
     
  10. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    Agree... I think the iPhone 4 is the only real competition, and whilst it looks lovely, the OS is dull dull dull.

    I will just wait for now I think, give it a few months and see what is on the market.
     
  11. wuthton

    wuthton Well-Known Member

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    Wrong, it is easy to see dead pixels on low resolution screens, ie PSP, low def TVs.

    I can't be bothered to work out pixels/inch2 for the Desire but let's just say it is impossible.
     
  12. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    Dude, I understand where you are coming from, but it is not impossible, because I could see 3 dead pixels. So unless I have super awesome eyes, dead pixels are visible on the HTC Desire. They are small, granted, but you can see them.

    Stuck pixels might be harder to see.
     
  13. wuthton

    wuthton Well-Known Member

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    Approx 64,000 per square inch. Impossible.
     
  14. trick202

    trick202 Well-Known Member

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    moto are releasing a few new handsets soon. take a look at those?
     
  15. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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  16. TheTrueSpin

    TheTrueSpin Well-Known Member This Topic's Starter

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    Yeah, I'll take a look. I'd like to stick to Android if possible.
     
  17. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member

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    Sorry to hear this, mate. It's a shame it has come to this, but I have to give credit to Carphone Warehouse for their service by the sound of things.

    With regards to your next move, it's only between the Galaxy S and iPhone 4 at the moment. I'm sure it won't be too long before the next best thing comes out.
     
  18. dajomel

    dajomel Well-Known Member

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    Doing a very quick and rough calculation, I would estimate that each pixel is approximately 0.1mm in size. I have to say I can see a dot of 0.1mm as can anyone who has done tech drawing(as an example) given the pens used can go down to a tenth of a mm.

    Therefore claiming that dead pixels CANNOT be seen is total crap! Dead pixels can be seen esp in white areas.

    As for TVs, companies will not usually replace them unless they have more than 3 dead pixels. Not sure what HTC's position is with this.
     
  19. trick202

    trick202 Well-Known Member

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    slide over to engadget to watch the droid x kicking the shit out of the EVO.

    Makes me want to order a milestone! ;)
     
  20. PJD

    PJD Well-Known Member

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    I too am very sorry that you have had problems with your desire,Wow! I cannot imagine having all those problems having purchased mine from the UK and living in Spain

    Anyway very best wishes to you on your next purchase
     
  21. wuthton

    wuthton Well-Known Member

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    Unfortunately your maths is deficient, screen = (81x50mm) resolution = (480x800 pixels) pixel size is 0.01mm.

    I wish my bank did not mind the decimal place moving around abit.
     
  22. hippy247

    hippy247 Well-Known Member

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    Sorry to hear the problems. Had mine since day 1 of launch and had no major issues, and to be honest I love it :) However, if the droid x ever comes to the UK I might seriously consider buying it :)
     
  23. matttye

    matttye Well-Known Member

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    I used to have random restarts but I haven't had one since the latest software update.. I think that was software related!

    The only "problem" I have now is that my phone lags slightly in a 3,600+ message thread.. guess I'll have to clear it at some point!
     
  24. zafonic

    zafonic Well-Known Member

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    I wonder if that's a world record.
     
  25. nx1977

    nx1977 Well-Known Member

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    I think the using different CPW stores was a waste of time, as they'd almost certainly have the same batches.

    Can we crown you OCD king now? ;)
     

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