Google/Gmail/People Contacts not syncedSupport


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  1. slugbug

    slugbug Well-Known Member This Topic's Starter

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    Sprint guy told me that when I added a Gmail account, that all my contacts would sync to that, etc. Problem - LOTS (ok - most) of the info I have on my phone for my contacts/People is NOT synced to my GMail contact info. My phone went funky the other day so I went to the laptop to grab a friends phone number and realized it wasn't there - only her email address. I haven noticed this with most everyone else, too.

    I have read (and was told at Sprint) that at some point I'll likely have to do a master re-set and with the update coming next week, I want to make SURE all my info is stored somewhere.

    What am I doing wrong, how do I fix this?
     

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  2. EarlyMon

    EarlyMon The PearlyMon Moderator

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    Try Menu-> Settings-> Accounts & sync -> your google account and be sure that contacts are checked, then hit sync all.

    That oughta do it.
     
  3. JG-1

    JG-1 Well-Known Member

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    I have all that checked and mine aren't sync'd either.
     
  4. slugbug

    slugbug Well-Known Member This Topic's Starter

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    It appears as though the contacts on my phone are now synced to my Google Contacts on my computer, but then it didn't work the other way - I deleted a bunch of contacts I dont use anymore but they are still on the phone. Plus I have a bunch of duplicate, triplicate contacts on my Google account that I have linked on the phone.
     
  5. kayst

    kayst Well-Known Member

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    On the phone there are "phone" contacts and "google" contacts. Phone contacts don't sync to google, so you need to make sure all your contacts are google contacts. People/Menu/view will show you how many are phone and google.

    When you add a new contact via the "add contact" button, you can choose phone or google. I'm pretty sure you can change a current contact from phone to google but can't remember how and haven't been able to figure it out.
     

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