Im a pretty loyal google ecosystem follower . In our house we have six android devices : Galaxy Nexus Nexus 4 Nexus 7 TF101 tablet Samsung fasinate Galaxy sII My loyalty have been rewarded as follows : On Feb 23 i bought a samsung chromebook for my wife from the google play store. On the same day i went to best buy and found one there.Tried to cancel google play order but it had shipped. Bought the best buy chromebook it and took it home. Would not connect to wifi. Took it back on the 24th and the employees could not get it to work. Tried a second one,same problem. Grabbed an acer chromebook and it worked perfectly . Recieved the google play samsung chromebook from UPS and it was defective as well . Called google and recived a defective equipment shipping label. Returned it to google and they recieved the defective device UPS on the 5th of march. The Refund will take 14 biz days to be back in my account. One month from the initial purchase! In good faith i ordered two more c7 chromebooks from google on the 17th of march . On the order page it says "in stock" and " DELIVERED in 1-3 business days " . When you click to purchase it it repeats the " DELIVERED in 1-3 business days " . It also states i was paying extra for 2 day shipping , without a choice. After i paid for the device , i received an email with a statement that said it would SHIP within a week. That it a blatant and misleading practice. It borders on fraud. On the 18th i still have not a: received a refund for the original defective chromebook or b: a tracking number for the new chromebooks. I called google play and wanted a tracking number. I was told that it would be a week before it shipped. I asked to cancel it and was told there was an hour window to cancel the order. I was told that it was UPS and not google that owns the warehouse that has all the chromebooks and that google could not do anything about it. I spoke to a supervisor and was told i could not cancel an order that had not shipped yet. Worlds biggest internet company and they do not possesthe technology to send an email to the warehouse that says " hey bob that order is cancelled, dont ship it." I went online and used googles order cancellation form. It said i had cancelled the order but would have to wait for a cancellation email for it to go through. Im done with google. Ill buy all of my apps and devices from Amazon. I dont care if i have to pay more. Rant off.