Google play store issueGeneral


  1. Ramzes13

    Ramzes13 Well-Known Member

    I have reset my tablet, i cleared google play cache and data, even uninstalled updates for the app. I keep getting a connection error with a retry button. all other google and youtube apps work. I can connect to the internet without issue too.

    I can also connect to the play store using my GS3, with both being connected to the same wifi router.

    Any help or positive input will be appreciated

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  2. Loren

    Loren Well-Known Member

    Try removing your google account and then adding it back.
  3. NGD1

    NGD1 Well-Known Member

    are you stock or Mod?
  4. Ramzes13

    Ramzes13 Well-Known Member

    Running completely stock right now.

    I removed all Google accounts from my tablet. I opened the play store app and it requested that I add an account so I chose existing to login to my primary. I put my credentials in, hit next and now I get another error...can't establish a reliable connection to the server.

    I am using my gs3 on the same WiFi network as my note 10.1, and that is working fine.
  5. Ramzes13

    Ramzes13 Well-Known Member

    I reset my router and turned off mixed mode...same issue
  6. NGD1

    NGD1 Well-Known Member

    there may be a deeper issue and since your not custom there arent any little work arounds, you may need to factory reset.
  7. Ramzes13

    Ramzes13 Well-Known Member

    I was thinking about that and wanted to avoid it...but it looks like I have no other choice. Will report back
  8. NGD1

    NGD1 Well-Known Member

    alright, hold on do you have your device rooted? or would like like to?
  9. Ramzes13

    Ramzes13 Well-Known Member

    Device is not rooted, I was thinking about it though since all of my devices are.

    So after factory reset...still has connection issue. But I noticed a few dead pixels when screen want black for reset. I just took it back to best buy they exchanged my grey one for the white one since grey is out of stock.

    I Got home a few minutes ago. Got the new tablet up and running without issue. I will monitor and update. I have to say this is the strangest unexplaIned situation I have seen on an android device yet. All other Google services were fine.
  10. niha1

    niha1 New Member

    I have the same issue. I just did a factory reset, it was no help. Now my device is not even letting me log into a google account. First gmail app stopped updating, then play store.
  11. niha1

    niha1 New Member

    I'm using a galaxy tab 10.1 and recently updated software to 4.0.4 ics.
    I used to use the gmail widget and had 6 gmail account running simultaneously.
    Two of the accounts were on google apps.
  12. Ramzes13

    Ramzes13 Well-Known Member

    Gmail worked fine for me. It was only the play store that gave me an issue.
  13. NGD1

    NGD1 Well-Known Member

    good good, message me or message here if you need more assistance ill be glad to help.
  14. niha1

    niha1 New Member

    I need your help please. Shall I try and go back to honeycomb?
  15. Szadzik

    Szadzik Well-Known Member

    No going back to HC as it was never available on Note 10.1
  16. Ramzes13

    Ramzes13 Well-Known Member

    Niha has a galaxy tab...so the question is relavant...Niha...you will have to go to your respective forum if that's what you ultimately end up wanting to do.
  17. NGD1

    NGD1 Well-Known Member

    yes go back to your forum you should be able to find HC in there somewhere if the tablet had it someone will have a stock image for you.
  18. Baobab59

    Baobab59 New Member

    I have the same problem. Just purchased a Galaxy Note 10.1 3G. Can't open playstore. Just repeatedly get a "connection timed-out" message with a "retry" button. Have tried deleting and re-registering my Google accounts, have installed software updates. Still can't access playstore! I cannot take the device back to the retailer as I bought it in a shop at an airport whist I was in transit. HELP. I am tearing my hair out!
  19. Szadzik

    Szadzik Well-Known Member

    Have you cleared data for Play Store?
  20. Baobab59

    Baobab59 New Member

    how do I do that?
  21. Baobab59

    Baobab59 New Member

    I think so but talk me me thru it as I'm not sure. Thx
  22. Szadzik

    Szadzik Well-Known Member

    Settings>Application Manager>All>Play Store>Clear Data and Force Stop
  23. Baobab59

    Baobab59 New Member

    Thanks but that doesn't work. And when I go to the Google Play Web Site to try and download apps from there, my Note 10.1 doesn't show up as one of my devices (my other 3 Samsung devices do show up)
  24. Szadzik

    Szadzik Well-Known Member

    Are you sure you are signed onto your Google Account on the Note?
  25. hbryder

    hbryder Well-Known Member

    Had that problem with another tablet check your date and time if they aren't correct it won't open. Not sure why but it's something to try

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