Google Talk - Sending but not receiving


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  1. Santiago.Correa

    Santiago.Correa Member This Topic's Starter

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    So today I tried using the Google Talk app with a friend of mine who was at his computer. I could see he was online and so could he, and he could receive the messages I sent him. However, I couldn't receive any messages he sent me (which was unfortunate since I set up a really cool Beach Boys ringtone to go off for gchat notifications...). Anyways, has anyone else had this problem?
     

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  2. getDange

    getDange Well-Known Member

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    if you are logged in to gmail from a computer, Google sends talk msgs to whichever client (phone or comp) it last heard from. You could be getting half of messages on desktop comp.
    Make sure you are not logged in to google from any desktop comp, and see if you still have Talk problem on the phone.
     
  3. Santiago.Correa

    Santiago.Correa Member This Topic's Starter

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    I tried logging out from my desktop but it still didn't send the msgs to my mobile
     
  4. bongostl

    bongostl Member

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    same problem!

    Did you find a resolution?
     
  5. lxadoz104

    lxadoz104 New Member

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    Folks - please let Google know this is a MAJOR PROBLEM. I've been having the same problem, and the fact is that Verizon, Motorola and Google are pointing fingers at one another. The fact is that Google has an issue, but getting support from Google is worth than a kick in the groin. Please twitter @Google and provide feedback on this and other posts. Here is a link to one of many forum posts for this very issue with not receiving messages/replies:

    Not Receiving Messages - Google Mobile Help

    Here's my testing and work with Level 2 support at both Verizon and Motorola:

    Device: Motorola Droid X
    Carrier: Verizon Wireless
    Country / Language: USA / English
    OS / Browser / build number (if applicable): Android / N/A / System Version 1.13.604MB810.Verizon.en.US, Firmware Verizon 2.1-update1, Baseband version BP_C_01.09.04P, Kernel version 2.6.29 w30471, Build Number VZW

    I'm having problems receiving Google Talk messages on my Motorola Droid X running Android 2.1Update1. My contacts can see me online, and I can see them. I can send them messages and they receive them. They in turn send me messages that I don't receive on my Android Droid X. I can shut the phone off, and log into GMail or into Google Talk for Windows PC and I do not have the same problem. Further more, my chat history is saved to GMail and there I can see the messages they sent.

    This is a problem with my account and I need Google to assist me with the account being reset to restore receiving Google Talk messages being receiving on my Android Device. I have already done the following troubleshooting concepts with Level 2 support at Verizon and Motorola.

    1. I attempted to factory reset the phone, and still had the problem. I did this multiple times. I have also assured during testing that I'm not logged into Google on a PC of any kind and the Android is the only Google login I have active.

    2. I went to Verizon store and set up my Google account on HTC Incredible, LG Ally, and Motorola Droid 2 and was able to recreate the problem. This rules out that it is specific to Motorola Droid X OS or to my profile at Verizon in terms of data feed.

    3. Motorola and Verizon do not understand the application is a Android OS application and not a third party application. (They indicate I should uninstall Google Talk and reinstall - which is impossible without rooting the phone, which is also not a "real" option with Motorola Droid X).

    4. I create a test account or used my wife's GMail account and was able to receive messages through her account on my Droid X.

    5. I can search GMail (using IS:CHAT) on the Android Device and can then see the messages that were sent to me via GMail, but they never appear on my Google Talk app/module of the Android OS

    Would someone please direct me to where specifically we can get Google to address and correct this issue? They need to look at the various users experiencing this problem and ensure our Google accounts are provisioned correctly and do not have an issue. This is obvious since I can set up a test Google account on the same device and Verizon service and not have this problem.
     
  6. NorCal Einstein

    NorCal Einstein Well-Known Member

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    Is this a limitation of the Google Talk client? Or the underlying messaging architecture itself? I'm wondering if using the Trillian mobile app would get around this issue?
     
  7. Santiago.Correa

    Santiago.Correa Member This Topic's Starter

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    Yeah, I'm still suffering from the same problem, however my friends up at school with other android phones aren't having any problems at all. I mean, if this is a google-specific problem I'm not really sure what to do... Should we just email google about it then?
     
  8. lxadoz104

    lxadoz104 New Member

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    Using Nimbuzz or something else does work, but the fact is that Google should fix. I've hammered away on ever forum on Google, emailed two different ways, and started tweeting to Google and GoogleMobile about my problem.

    They will need to address this. I even put messages on their Facebook page, going to check to see if they've been removed yet :)
     
  9. duke13

    duke13 New Member

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    Same problem here. I have a HTC Hero
     
  10. Sam-Droid

    Sam-Droid Member

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    I'm also having the exact same issue on my Samsung Galaxy S. Does anybody have a solution on this?
     
  11. sailorman

    sailorman New Member

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    I have the same problem on sony erricson xperia mini pro.
     

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