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Support Google Voice announces call even when phone is silenced


  1. slgarm

    slgarm New Member

    I have a Galaxy S3 on Verizon. Google Voice is active and working. I'm not sure if this occurs with every call to my Google Voice number, but I have noticed that an audible voice ("press 1 to accept call ...") comes through even though I have the phone muted and Driving Mode is off. Is this a bug or is there something I'm missing to make the phone totally silent?

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  2. Clementine_3

    Clementine_3 Well-Known Member

    Go to settings on the GV site (not the app, the actual site), click the "Calls" tab. There is a "Call Screening" option, uncheck it.
  3. slgarm

    slgarm New Member

    Thank you for the help. If this is the only way to silence the Google Voice call, that's what I will do. But I am bewildered that Google Voice can still get through when the phone is muted/silenced. Shouldn't this disable the speaker and prevent all kinds of notifications from being announced?
  4. Clementine_3

    Clementine_3 Well-Known Member

    I've never used that function so honestly don't know. It does seem odd though...
  5. slgarm

    slgarm New Member

    I thought so too. I guess we'll see if someone else has had a similar experience.
  6. StarScream2109

    StarScream2109 Well-Known Member

    Thread moved to "galaxy S3" section to further assist you :)
    thanks for understanding :)

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