Google Wallet, can't add fundsSupport


Last Updated: 2011-12-29 03:08:00
  1. clb2196

    clb2196 Well-Known Member

    I've been using Google Wallet with no issues. I used it to pay 4 or 5 times, added funds twice. Now if I try to add funds, it asks me to verify my info, then it fails. Doesn't say what the actual problem is. Anyone run into this? How did you fix it?

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  2. Dubbin1

    Dubbin1 Well-Known Member

    Is this the Google Prepaid Card you are trying to add funds to?
  3. syntrix

    syntrix Well-Known Member


    I'd guess yes. If your info on the screen doesn't match 100%, ie phone number off or different address, it'll kick it out. I've read a ton of people that experienced that.

    I hope it's not "disabled" now, I love that feature.
  4. clb2196

    clb2196 Well-Known Member

    Yeah, it's the prepaid card.

    I can't think of what I'd be putting in wrong. :( I've only ever had one address and phone number since I've had this card, so I know they're right. I can call their support, but I know others have been told the Nexus isn't officially supported, so I'm not even sure they'll help me. :(
  5. Dubbin1

    Dubbin1 Well-Known Member

    I added funds yesterday after reading this, it worked just fine.
  6. clb2196

    clb2196 Well-Known Member


    Did it make you verify your info? The first 3 times I added funds it didn't ask me to verify my info, and worked fine. It's the verification (address, phone number, etc) part that it failing.
  7. drdoom

    drdoom Well-Known Member

    Someone else had a similar problem, after 3 times, it asked for their SSN in order to verify their identity. Maybe that is causing your problem.
  8. Dubbin1

    Dubbin1 Well-Known Member

    Yes I had to verify everything.
  9. clb2196

    clb2196 Well-Known Member

    It asked for my Ssn, phone and address. Then it fails and doesn't say why.
  10. clb2196

    clb2196 Well-Known Member

    *grumble* I called the prepaid card number. He said that there was a hold on my account, it looked like to entered the wrong last # for my SSN. He said there was a note on my account with the # to call someone at Google. I tried, and she was gone for the day, so I tried the general Google Wallet number, and got the spiel about how the GNex isn't supported blahblah so he couldn't help me. I'm really pissed at myself if I did just enter the last # wrong, and now I can't get it fixed because no one will help me with it. Tempted to just exchange my phone and get a new one and start over. I'm going to call that person back tomorrow, fingers crossed that she can help me.

    He sent me a lovely follow-up email too, sigh.
  11. Dubbin1

    Dubbin1 Well-Known Member

    Added funds again today, it didn't ask for any additional info.
  12. clb2196

    clb2196 Well-Known Member

    He said it won't ask every time, just sometimes. Basically as long as you never have any issues requiring support you might be ok. My problem is I screwed it up apparently, stupid mistake. but as soon as you need support for anything you're screwed, they're not allowed to help.

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