got a dead pixel what should I do?Support


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  1. novarider

    novarider Well-Known Member This Topic's Starter

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    I got my evo last Friday and I have noticed a dead pixel. It's on the e key when the keyboard is up and can only be seen on a white screen. My question is should I exchange it or is one dead pixel nothing to worry about? It looks like a little purple or red speck.
     

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  2. Dreamliner

    Dreamliner Well-Known Member

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    I would not tolerate a dead pixel. But, be prepared to get flamed pretty hard. Apparently (according to the users on this forum) you are supposed to 'tolerate' such defects.

    As for me, dead pixels was not something listed in the 'features' column; so I'd get a new one.
     
  3. ScorpDX

    ScorpDX Well-Known Member

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  4. novarider

    novarider Well-Known Member This Topic's Starter

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    Didn't work.
     
  5. ScorpDX

    ScorpDX Well-Known Member

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    Your the only one who can decide if it's "nothing to worry about" If it bugs you then take it back, if it doesn't bother you then keep it.

    However, if you are going to take it back, go get on the list now. You will probably have to wait for the next shipment of phones as most places are out of stock and have a long list of people waiting for new & replacements!
     
  6. J03

    J03 Well-Known Member

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    I would probably tolerate it until close to the end of your 30 days, then exchange it for a new model when supplies are replenished with hopefully more reliable phones. If you wait till after 30 days they won't take it back as a certain number of dead or stuck pixels are considered within spec. The only way around it (after 30 days) is to purchase a no deductible warranty and smash the phone...
     
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  7. Tiako

    Tiako Well-Known Member

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    Thanks I was about to tell him just wait a few months and get a better Evo.
     
  8. novarider

    novarider Well-Known Member This Topic's Starter

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    Who sells non deductible insurance for evo's?
     
  9. ScorpDX

    ScorpDX Well-Known Member

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    Radio Shack does for $99. Not sure on Best Buy
     
  10. novarider

    novarider Well-Known Member This Topic's Starter

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    The insurance through Sprint is just a $100 deductable. I was thinking more like $35 or $40 like state farm did for iPhone
     
  11. J03

    J03 Well-Known Member

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    Best buy. 10/mo, no deductible.

    Speaking of which, anyone with a hot spot on their screens know if that is covered under warranty? I have a particularly annoying one...
     
  12. hemdroid78

    hemdroid78 Member

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    I agree. I pay for quality. If there is a defect I exchange.

    Does anyone notice the 4G logo kind of shitty looking? It looks like a gif file and u can see the roughness in the logo?? Idk maybe its bc im a designer and expect clarity, but i think thats sloppy.
     
  13. ScorpDX

    ScorpDX Well-Known Member

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    That's $100 per phone though, if you break multiple ones, you pay that every time. Radio Shack it's only $99 once. I know there's a time limit though. I think 12 or 24 months.
     
  14. tex texington

    tex texington Well-Known Member

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    I have one dead pixel on the right hand side. Can I get a new phone or do they just fix it?

    Tex
     
  15. eric3316

    eric3316 Well-Known Member

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    They can't fix them. I hate dead pixels! That is the one thing stopping me from exchahging my phone because of light leakage.

    I would return and try a new one. I would also tell them there are other things wrong with the device as they will tell you they gice themselves a certain percentage of dead pixels before they consider it a defect.

    You should be in your 30 day window, so you should be good for an exchange or return if they give you a hard time.
     
  16. tsipa

    tsipa Well-Known Member

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    Seriously? If thats your only issue I would keep the phone because you can be certain that there will be other issues with any replacement that you get. They might replace it if you are lucky but I doubt it since there is a shortage and they definitely won't fix it.
     
  17. Matlock

    Matlock Well-Known Member

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    You can try some of These pixel fixer apps for the android.

    Usually a dead pixel is just a screwed up sync between the image output and the pixel itself. They might be able to correct the 'dead pixel'.

    Link: Pixel

    [table][tr][td][​IMG][/td][td]Pixel Fixer V2.0.0
    by Thomas Hopper
    10,000 downloads, 254 ratings (3.7 avg)
    [/td][td]Free
    [​IMG][/td][/tr][/table]

    [table][tr][td][​IMG][/td][td]JScreenFix - Fix stuck pixels
    by JADS Limited
    5,000 downloads, 94 ratings (3.6 avg)
    [/td][td]Free
    [​IMG][/td][/tr][/table]
     
  18. JustHere

    JustHere New Member

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    So I love my evo was about to root it and yesterday I noticed a shining pixel...

    Today it died I guess it no longer shines its dull and is one color.

    I go to my local sprint store and was told they could not help me because I bought it in VA (just moved to KY).

    I need to contact my VA store and see if they will switch it for me. If they do they will give me a refurbished one.

    I will have to send my phone out to them if they do switch it out and they will send me one back from what she said 7-14 days.....

    Is this for real I came to sprint from AT&T because I heard the customer service was OUTSTANDING.

    So anyone have any comments that could help this?

    Thanks

    P.S. This forum seems nice has a lot of good info, I have been lurking here and there. :)
     
  19. JustHere

    JustHere New Member

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    Just got off the phone with sprints customer service.

    After purchasing the phone I moved 12 hours away and they just told me I am SOL.

    Awesome Sprint!

    Edit just to let everyone know.

    I talked to a customer service rep and a supervisor who both told me I would have to drive back to the store on my own that is 12 hours away when they *might* exchange the phone.

    Otherwise they could not help me what so ever.

    They also did not have my phone purchase on file.....

    I asked why they could not answer so I checked my debit history at my bank and yes I did purchase them from sprint =P
     
  20. DarkNeo

    DarkNeo Well-Known Member

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    You could try a pixel fixer app, sometimes they work.
     
  21. JustHere

    JustHere New Member

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    Thanks Ill try that.

    After researching I also have the light leakage....

    I thought it was normal but now I know its not.

    After looking carefully it looks like the bottom right part of the glass is coming up out of the phone...
     
  22. Existence

    Existence Well-Known Member

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    I can see it only on white screens and if i move the phone further back it gets worse. Just :mad:....Happen to my last Htc Touch phone 2x. But why with the Evo? Any ideas on what i can do to get a free phone with out paying $100?
     
  23. basso4735

    basso4735 Well-Known Member

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    Most manufacturers have an "allowable" number of dead pixels before deeming it defective. I do not know what HTC's policy is. You could try to go into a Sprint store and see what they can do.
     
  24. FunDroid

    FunDroid Banned

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    Is this a brand new phone?
     
  25. basso4735

    basso4735 Well-Known Member

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    Usually within the manufacturers warranty.
     

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