Got my call back from Mr. Hesse's Office-will this work....?

Discussion in 'Android Devices' started by dequardo, May 17, 2010.

  1. dequardo

    dequardo Well-Known Member
    43

    Nov 18, 2009
    478
    41
    43
    I did get the callback promised last week. Nice woman. I explained my displeasure over the $10 premium. She listened but I got the standard corporate answer....

    So I then asked about the recurring credit some have asked for and received. She confirmed that was being done for existing customers only.

    SO....IF I get a Hero now at BB and sign up for service, THEN call and ask for the credit (after also pre-ordering an EVO at BB and exchanging it) will this work?

    Thanks
     

    Advertisement

  2. Covert_Death

    Covert_Death Well-Known Member
    213

    Feb 2, 2010
    2,091
    665
    213
    Male
    ELP Engineer @ National Instruments
    Austin, TX
    you'll pay 600 for the EVO if you pre-order, losing 400, and only saving 120 every year.... sooooooo you lose 280 by that move, not to mention the additional money it will cost you to buy the HERO, if your that desperate not to pay the 10 get a different phone, it seems like your more agaisnt the principle and not the actual price. throwing away ~$350 just to prove a point is stupid IMO
     
  3. LS1

    LS1 Well-Known Member
    53

    Apr 12, 2010
    100
    65
    53
    *facepalm*


    If he gets any phone now, he'll be within the 30 day window to change phones without a penalty, ie, getting the 10 dollar credit then swapping the Hero out for an Evo.
     
  4. chum1600

    chum1600 Well-Known Member
    58

    Feb 17, 2010
    172
    19
    58
    S. St. Louis County, MO
    I think they are just giving you the run around. People on here and other forums have called and all received the same answer that they would not be doing a credit for it.
     
  5. Rigmaster

    Rigmaster Well-Known Member
    143

    May 4, 2010
    1,584
    220
    143
    In the end, I think everyone who gets an Evo will be paying the $10 charge. Whether you get another credit for something else or not is still to be seen. I've seen some very creative yet questionable sales corners cut that could lead to this, but it really wouldn't be in Sprint's biz interest to have the $10 charge and then allow CSRs to negate it will-nilly.

    I do not have a problem with Sprint giving retention credits to long-term, always-paying-on-time customers though, but think they'd be better served doing it as a one-time credit or lump rather than creating the appearance that some people won't pay the Evo charge while others will.

    I think they would have just been better served telling people that Evo will be among the first of many planned dual 3G/4G devices that require an uncapped dual 3G/4G plan. I don't see this issue going away for any dual 3G/4G device which future phones are likely to be as long as voice is still carried on 3G signal.
     
  6. dequardo

    dequardo Well-Known Member
    43

    Nov 18, 2009
    478
    41
    43
    Correct, I would exchange w/in 30 days.
     
  7. SprintFun

    SprintFun Well-Known Member
    VIP Member
    213

    Mar 31, 2010
    1,547
    656
    213
    Columbus, OH
    I think the reoccuring $10/month credit is only for current customers that are out of contract, and its a ploy to lure them back to signing another 2 year contract.
     
    clambert1273 likes this.
  8. dequardo

    dequardo Well-Known Member
    43

    Nov 18, 2009
    478
    41
    43
    This is easy. Are people in contract receiving this credit?
     
  9. skinnyguy

    skinnyguy Well-Known Member
    43

    Apr 21, 2010
    226
    40
    43
    what if you're a new customer and pay for the phone in full price so you're not in contract, if this is even possible? can that be grounds for negotiating a $10 reduction in a month-to-month bill?
     
  10. Android 17

    Android 17 Well-Known Member
    113

    Mar 30, 2010
    575
    176
    113
    My 2-year contract is expiring in about 3 months. I wonder if I can try to get some recurring credit as incentive to renew. I inquired about some $70 credit fee, but was told that if I would receive it, it would completely renew my contract for 2 more years and I would lose my $150 device upgrade credit which is total bs.
     
  11. dequardo

    dequardo Well-Known Member
    43

    Nov 18, 2009
    478
    41
    43
    From Wal-Mart:

    Premium Data - Plan Options

    Premium Data for HTC EVO 4G
    This Feature is required with the purchase of your HTC EVO 4G from Sprint. Because of the added benefit of 4G with the HTC EVO 4G from Sprint, you are required to add this $10 feature with every order you place of the HTC EVO 4G. With the HTC EVO 4G from Sprint, you will be able to do more things, faster, and easier right from your cell phone.
     
  12. Covert_Death

    Covert_Death Well-Known Member
    213

    Feb 2, 2010
    2,091
    665
    213
    Male
    ELP Engineer @ National Instruments
    Austin, TX
    they won't give him the retentions discount for only being a customer for 15 days...
     
Tags:

Share This Page

Loading...