I bought a droid incredible on June 12th under my cousin's account. 2 Days later he did a change of liability without informing me about it. He just told me my warranty was dead. I was okay with that, except I wasn't told my 30 days was dead. I was planning to return my droid incredible to best buy and get the droid x. So I go a couple of days before July 15th and try to return it. It looked to be going well until the employee called verizon. They said that my 30 days was voided because of the change. The best buy employee guaranteed me that I should wait for the Droid X when best buy gets it in stock and then exchange it through them, even if it was past the 30 days. I decide not to call verizon myself about this since he was guaranteeing me this. So I wait, July 15th comes, they barely get any stock. I wait some more. Every couple of days I am calling about the stock. 1 week no droid x. (At this point, I see online, my local wal-mart, and many other stores have it either in stock or for nearly 100$ cheaper) 2 weeks no droid x. 3 weeks no droid x. On the 4th week, just now, I called back (also to see if I could just exchange it for the Droid 2 if that one comes in stock before). Still no stock but... The employee who talked to me that day was the one who picked up. He told me that they couldn't do the exchange for me anymore, as the mobile manager and him talked to the store manager and they said they couldn't do that anymore. Exchanges past the 30 days. This is bullshit. I could have worked something out with verizon if it weren't for this employee guaranteeing me the exchange. Now I'm shit out of luck and I'm not sure what I can do here?