Guess I'm the first to get locked outSupport


Last Updated:

  1. krstofer

    krstofer Well-Known Member This Topic's Starter

    Joined:
    Oct 24, 2008
    Messages:
    61
    Likes Received:
    0
    I was trying to change my unlock pattern and meant to hit cancel and I hit save.

    Now I dont know what it was to change the pattern.I am still in the phone and it hasn't locked yet, but I need to reset the phone to get rid of the pattern. Unfortunately, I have to use hte pattern to reset the phone.


    Anyone have any ideas?!!
     

    Advertisement
  2. shivers316

    shivers316 Godmember VIP Member

    Joined:
    Oct 18, 2008
    Messages:
    3,042
    Likes Received:
    979
    My best advice is to call Tech support.
     
  3. Phases

    Phases Community Manager Administrator

    Joined:
    Sep 9, 2008
    Messages:
    8,499
    Likes Received:
    18,874
  4. krstofer

    krstofer Well-Known Member This Topic's Starter

    Joined:
    Oct 24, 2008
    Messages:
    61
    Likes Received:
    0
    I went onto tmobile's site and found the answer.

    Just make sure you have a google account.

    You have to log in to view the page above. Here are the steps.
    If you forget the screen unlock pattern, follow these steps:
    1. Attempt to enter the screen unlock pattern five times.
    2. Wait 30 seconds.

      [​IMG]
    3. Tap Forgot pattern?.

      [​IMG]

    4. Enter your Google account log in.

      [​IMG]
     
  5. Phases

    Phases Community Manager Administrator

    Joined:
    Sep 9, 2008
    Messages:
    8,499
    Likes Received:
    18,874
    Awesome. Keeping this thread in mind when we build our FAQ.
     
  6. Rob

    Rob I'm tellin' mommy on you! Administrator

    Joined:
    Mar 26, 2008
    Messages:
    1,700
    Likes Received:
    2,947
    Awesome job krstofer! Thanks for the great answer!
     
  7. Flatman

    Flatman Well-Known Member

    Joined:
    Oct 23, 2008
    Messages:
    174
    Likes Received:
    5
    phew....great info to have.
     
  8. krstofer

    krstofer Well-Known Member This Topic's Starter

    Joined:
    Oct 24, 2008
    Messages:
    61
    Likes Received:
    0
    No problem guys. Glad I could help (even if it was with my own problem haha). FYI Rob, the images are hosted remotely on tmobile's site, if it get's added to an FAQ, you may want to pull them onto the local site so they don't disappear.
     

Share This Page

Loading...