This is a guide on how to factory data reset/hard reset/ also getting into FTM mode Master Reset: 1. Tap Home Key > > Settings > Privacy. 2. Tap Factory data reset. 3. Tap Reset phone. Check Erase SD card if you want to erase the memory card. 4. Tap Erase everything. Hard Reset: 1. Turn Phone off 2. Press and hold Volume up button then Press and hold Power button till a menu will come out "Android system recovery" 4. Use the Volume button to scroll up and down and use the Camera button to select (click on). 5. Scroll down to "Wipe data/factory reset" and click on it. 6. Scroll down to "Yes -- delete all user data" and click on it. 7. After "Data wipe complete" click on "reboot system now" FTM mode: 1. Turn Phone off 2. Press and hold Volume down button then Press and hold Power button till a screen will come out and say "FTM" Power Cycle: 1. Take out the back cover (Do not remove the battery) 2. There is a small button right above the camera lens. 3. Push the button, and that will power cycle your device without removing the battery.