Hangouts deleting profile pictureSupport


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  1. alanzer

    alanzer Well-Known Member

    Has anyone else encountered an issue where YOUR own profile picture from Google+ disappears from Hangouts? I have not had any issues with my individual contacts who are on G+ disappearing, it is just my own picture.

    Since a couple days ago my picture has been the default avatar. I have done the following with no success:


    • Cleared cache for Hangouts
    • Cleared data for Hangouts
    • Uninstalled updates for Hangouts
    • Reinstalled updates for Hangouts
    • Cleared cache/data for Google Services Framework
    • Factory reset the device
    • Signed in and out of Hangouts with my Google account

    The only thing that seems to change the picture is signing in and out. My uploaded profile picture from online (that used to be there all the time) shows up briefly, then disappears and stays gone again.

    Any help would be appreciated!

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  2. amarie82

    amarie82 Guides Guide

    That sounds like you have covered it! I have not had this issue but I would try and change your photo then change back to see if your still having the same issues!

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