Hard drive ID missingSupport

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  1. Myicha

    Myicha Active Member

    when I tried connecting tablet to Kies Air a error popped up saying the hard drive ID was missing. on my tablet it said unable to find software on your PC that recognize your device. service pack, Windows Media Player 10 or higher, for Windows XP or Android file Transfer for Mac OS must be installed.

    please help me figure this out.

  2. 13ilgal

    13ilgal Well-Known Member

    I seem to recall this when I was trying to pull down the JB update. A web search led me to advice to delete and reinstall Kies, which seemed to work.

    I find it slow and buggy however and much prefer Airdroid (which won't work for updates, but for other data exchanges). It's free, fast, and easy to use.

    Myicha likes this.

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